Have been overall satisfied with the evac. Does the same job as competitive bots i have used but mop is very cool and convenient in one bot. Sometimes a little finicky when moving the charger to another floor. Doesn’t seem to recognize the saved map, but not a big deal as it maps out new or adjusts when finally recognizing saved map. Small dust bin but hasn’t presented a problem, easy to clean. Smart design with cleaning tool storage on the bot. Wish the charger had a mount for the mopping plate when not in use. I wet the mop pad as the water spray is light even on the highest setting which seems to help the mopping quality but it is still very streaky. More water spray is needed. Larger water cartridge would be ideal. I do wish it had a sensor to stop the vac and alert you to when the water is depleted so you can refill or choose to continue. Right now it keeps going so if you’re doing an entire floor you may not know where it ran out. Tracking that on the map would be cool. App is good, room maps are great. Run the vac without mop for initial mapping run as rugs and carpets drag the mop plate. Ability to customize room features is key to avoid rugs and carpets when mopping plate is installed. We put chairs on top of counters so job is unobstructed but the vac does a good job of recognizing obstacles and avoiding, like my dog. Would recommend the evovac and will most likely upgrade when new features improve the bot.

We have a complicated octagon shaped house. Previous robots we had struggled to find their way around and required a lot of prep like putting chairs on tables. We tried a robot mopper before and it just dragged a disposable pad around and barely accomplished anything. This one is fantastic. We have an old dog with bladder issues so we have to mop on almost a daily basis. All of our floors are hard surfaces. The mopper attachment it came with also just dragged around a pad, but we bought the “pro” attachment that runs the pad back and forth and it does a fairly good job. So we really only have to do a “real” mop to sanitize every couple of weeks. Truly a time saver pad back and forth and does a much better job. This is also an older model and was the least expensive (and best) robot we have ever bought, just for the vacuuming alone. Our floors get so dirty so fast that we need to replace the pads 2-3 times each mopping, so I honestly don’t see the point of having a “station” for it to clean its mops. Not worth the extra $600 in my view. Speaking of pads, the pro model says you should use the disposable pads, but as others have noted the regular pads work and are reusable—put them in the laundry. I have tried both and the disposable ones seem to hold less dirt. So I recommend buying a supply of regular pads to keep on hand.

This is a great product! If only the app would work as it should. When I finally get a room divided correctly it creates another problem with another room. Mapping shouldn’t be this difficult. Really hope that an update is coming to correct this problem. This app is difficult to use with a lot of quirks especially without some kind of tutorial to refer to. Hope this is a concern for ecovacs? If not it should be! There’s no consistency with this app. Haven’t had it run whole house cleaning the same way ever. So I’ve reverted to cleaning one or two rooms at a time cause whole house cleaning just doesn't get the job done. Took over 12 hours to get it to do a 1800sq ft house. Have to babysit it to make sure it does what its supposed to. Shouldn’t have to do that with how much this costs. If not then someone should let your customers know theres a fix coming their way. I’ve read a little about ecovacs issues and it seems the problems I’m talking about have been around for a while. So I’m not sure if what I’m telling you is coming as any surprise. Just wish that with this new model that ecovacs wants or try’s to get this corrected. Can’t really understand why they wouldn’t want to. Need to spend a day with support to get some of these bugs straightened out. Every thing I’m bringing up is me trying to be constructive which is what you ask when you ask for feedback.

The Ecovacs Deebot X9 Pro Omni is an excellent vac+mop machine. I use the app daily to run the machine, check its progress, and adjust its settings as needed. There are many AI settings and cleaning modes. I wish there was more detailed information through the app about each of these functions by way of ‘Learn More’ links. While mapping the home, the vacuum does an okay job with its LIDAR/RADAR sensors. The app allows adjustments to the map, but it is not easy to do. I have divided my downstairs floor plan to have multiple cleaning areas including kitchen, dining room, living room, corridor (hallway), bathroom, and a bedroom. While adjusting the walls or delineating the above listed areas on the map, it turns solid colors with no information included about the Deebot’s path-of-travel from a cleaning. I want to see the path-of-travel lines from a previous cleaning so I can more precisely make area delineations. In addition to adding virtual boundaries, I want the app to allow me to lockout certain rooms I don’t want cleaned on the regular cleaning cycle such as the bedroom and bathroom which have very little use and don’t need daily cleaning. With these features, I believe the app would be rock solid.