HSL

Name: HSL
Rating: 3.9 (471 reviews)
Author: Helsingin seudun liikenne

Tickets, route planner & news

Only for iPhone

Free

471 Ratings
Ages

4+
Years
Category

Travel
Developer

Helsingin seudun liikenne
Language

EN
+ 2 More
Size

84.6
MB

iPhone

Buses, trains, the Metro, trams and ferry – all in one app. The HSL app allows you to buy public transport tickets for the Helsinki region, find the best routes using the Journey Planner, view all timetables, and receive personalized transport information. You can buy single, day and season tickets for both adults and children via the HSL app. Adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over are also available via the app. You can pay using the most popular payment methods, including debit/credit cards, MobilePay, phone bill and commuter benefits. The HSL app's Journey Planner helps you find routes and informs you about the ticket needed for your journey. You can view real-time stop-specific departure and arrival times and track vehicles in real time. The app also displays any service changes and disruptions, and you can choose to receive notifications about these updates directly on your phone. More information about Helsinki region public transport: hsl.fi

Ratings & Reviews

3.9

out of 5

471 Ratings

USA CITIZENS PLEASE READ
06/19/2024

rikkuwolf
Let me help you- I’ve been to Finland already but they didn’t have this app previously. Now they do, and it won’t validate US numbers only numbers in the EU. So do this if you have E-Sim service on your phone. Purchase 2 E-Sims from Airalo, the Finland one and the basic one called ‘discover’. The discover E-sim covers all of EU SMS only no internet but it gives you a phone number from a random EU country that will work to verify your account. Add your CC and buy a one day ticket everyday for all Zones if you will be travelling around. To use the app- for the bus if you get on in the front, and just show the driver your ticket through the app without saying anything. You can buy a ticket for others too, in that case just scroll. Everything else- just get on and sit and show the ticket if the ticket inspector comes around. Remember- if you’re alone at a stop or no one else seems to be getting on, you need to hold your arm out for them to stop or else they will not. Also only use google maps! Do not use the app for route help!
USA CITIZENS PLEASE READ
06/19/2024

rikkuwolf

Let me help you- I’ve been to Finland already but they didn’t have this app previously. Now they do, and it won’t validate US numbers only numbers in the EU. So do this if you have E-Sim service on your phone. Purchase 2 E-Sims from Airalo, the Finland one and the basic one called ‘discover’. The discover E-sim covers all of EU SMS only no internet but it gives you a phone number from a random EU country that will work to verify your account. Add your CC and buy a one day ticket everyday for all Zones if you will be travelling around. To use the app- for the bus if you get on in the front, and just show the driver your ticket through the app without saying anything. You can buy a ticket for others too, in that case just scroll. Everything else- just get on and sit and show the ticket if the ticket inspector comes around. Remember- if you’re alone at a stop or no one else seems to be getting on, you need to hold your arm out for them to stop or else they will not. Also only use google maps! Do not use the app for route help!
Cannot Pay for City Bikes
10/14/2024

M4st3r Fl4m3
Explain to me why I can pay for every other type of ticket on the app but if I want to pay for access to the bikes in Helsinki I have to jump to 15 hoops only to be turned away at the last section anyway. First the website blocks international IPs (even if you have an EU phone number). Next it blocks you from using a non-Scandinavian payment method DESPITE saying that you can (the different card service icons in the payment section). After that, if you pay for a city bike (between 1-4 bikes in case you want to pay for a friend in a situation like this) you CANNOT buy additional bikes AFTER. You have to wait the duration you paid for (month, week, day) to finish BEFORE trying again for the correct number of bikes. My friend called customer service and they said “yeah that’s how the system works, you can’t change it once you pay it.” That IS NOT a reason, that is a shortcoming- a FAILURE of the app. How is it that the developers failed to see that this could be a potential issue? FINALLY, if you want to delete your account, you have to give them your account info (not an issue) but then you need to give them PAY CREDENTIALS- information that the service did NOT accept in the first place and EACH of the pay options are from Scandinavian banks ONLY. If customer service cannot overwrite these issues, their jobs are a waste of money. If the developers cannot predict an issue like this happening, their jobs are a waste of money.This is not a small issue, this is a glaring problem.

Developer Response
Hi. Thank you for your feedback. I sincerely apologize for the poor experience. Many of the listed issues are painful and known. HSL app does not have Citybike integration and provides only a link to the account page. We will renew the Citybike system completely in 2026 but no urgent changes are planned for the next Spring season 25. Currently HSL customer support can help with HSL ID Account or registration related matters but all further inquiries (payment issues etc) are handled by Citybike's own customer support. We are also aware there are times when foreign customers cannot access our services and we are working on long term solutions with our contractors. I apologize for the inconvenience caused. Kind regards, Joona/HSL
Cannot Pay for City Bikes
10/14/2024

M4st3r Fl4m3

Explain to me why I can pay for every other type of ticket on the app but if I want to pay for access to the bikes in Helsinki I have to jump to 15 hoops only to be turned away at the last section anyway. First the website blocks international IPs (even if you have an EU phone number). Next it blocks you from using a non-Scandinavian payment method DESPITE saying that you can (the different card service icons in the payment section). After that, if you pay for a city bike (between 1-4 bikes in case you want to pay for a friend in a situation like this) you CANNOT buy additional bikes AFTER. You have to wait the duration you paid for (month, week, day) to finish BEFORE trying again for the correct number of bikes. My friend called customer service and they said “yeah that’s how the system works, you can’t change it once you pay it.” That IS NOT a reason, that is a shortcoming- a FAILURE of the app. How is it that the developers failed to see that this could be a potential issue? FINALLY, if you want to delete your account, you have to give them your account info (not an issue) but then you need to give them PAY CREDENTIALS- information that the service did NOT accept in the first place and EACH of the pay options are from Scandinavian banks ONLY. If customer service cannot overwrite these issues, their jobs are a waste of money. If the developers cannot predict an issue like this happening, their jobs are a waste of money.This is not a small issue, this is a glaring problem.
Developer Response 10/17/2024
Hi. Thank you for your feedback. I sincerely apologize for the poor experience. Many of the listed issues are painful and known. HSL app does not have Citybike integration and provides only a link to the account page. We will renew the Citybike system completely in 2026 but no urgent changes are planned for the next Spring season 25. Currently HSL customer support can help with HSL ID Account or registration related matters but all further inquiries (payment issues etc) are handled by Citybike's own customer support. We are also aware there are times when foreign customers cannot access our services and we are working on long term solutions with our contractors. I apologize for the inconvenience caused. Kind regards, Joona/HSL
US Citizens can use the app
07/29/2024

Brilliante Vellela
US phone numbers can’t be verified but the company sent me the follow work around instructions (which I didn’t test as I had already purchased a paper ticket). “delete the HSL app and reinstall it; After the initial questions the app asks you, head to the "Tickets" section in the app and try to purchase a single ticket. This will prompt a registration attempt. When you fill in your contact details, please leave the lowest "Password (optional)” fields empty, thus skipping the HSL Account registration part. You are then able to use the HSL app for single tickets and 1-13 days tourist tickets without HSL Account registration.”

Developer Response
Hi, we have just released a new version where single tickets and small day tickets are available without phone verification. Hope this helps! Best regards, Helmi / HSL
US Citizens can use the app
07/29/2024

Brilliante Vellela

US phone numbers can’t be verified but the company sent me the follow work around instructions (which I didn’t test as I had already purchased a paper ticket). “delete the HSL app and reinstall it; After the initial questions the app asks you, head to the "Tickets" section in the app and try to purchase a single ticket. This will prompt a registration attempt. When you fill in your contact details, please leave the lowest "Password (optional)” fields empty, thus skipping the HSL Account registration part. You are then able to use the HSL app for single tickets and 1-13 days tourist tickets without HSL Account registration.”
Developer Response 08/30/2024
Hi, we have just released a new version where single tickets and small day tickets are available without phone verification. Hope this helps! Best regards, Helmi / HSL
Doesn’t accept USA phone number for account creation and now can’t buy tickets in app
08/28/2025

degenideas
After my friends 3 day pass was deleted after trying to buy a BC zone single ticket I screenshot my ticket, sent myself receipts, and then tried to create an account in hopes that my 3 day pass won’t disappear like my friends did. My USA number never received a phone verification number so now I can’t buy any additional tickets. While my friend was at a HSL service desk trying to fix the deleted 3 day pass issue I asked how am I supposed to buy tickets now. The service agent said to not touch anything such as logging out (which I can’t even do since it is greyed out) or attempt to delete the account or try to sign in. He said to not touch anything so I guess I will just pray that my remaining 2 days don’t disappear and will have to buy single tickets on board.Otherwise the app is great but the devs and QA and product team have a lot of work to do here to make this 5 stars.

Developer Response
Hi. Thank you for your feedback. I apologize for the issue with tickets and account creation. We have problems delivering verification SMS to some foreign operators including US numbers and there is no short term solution available. The guest mode in app was designed as a workaround to help visitors for buying single or daily tickets. The actual HSL ID account is required for permanent residents purchasing season tickets (and Citybike usage). I agree there is a lot to improve and we aim for frequent release cycle in order to fix known errors and bring more new features in. Kind regards, Joona/HSL
Doesn’t accept USA phone number for account creation and now can’t buy tickets in app
08/28/2025

degenideas

After my friends 3 day pass was deleted after trying to buy a BC zone single ticket I screenshot my ticket, sent myself receipts, and then tried to create an account in hopes that my 3 day pass won’t disappear like my friends did. My USA number never received a phone verification number so now I can’t buy any additional tickets. While my friend was at a HSL service desk trying to fix the deleted 3 day pass issue I asked how am I supposed to buy tickets now. The service agent said to not touch anything such as logging out (which I can’t even do since it is greyed out) or attempt to delete the account or try to sign in. He said to not touch anything so I guess I will just pray that my remaining 2 days don’t disappear and will have to buy single tickets on board.Otherwise the app is great but the devs and QA and product team have a lot of work to do here to make this 5 stars.
Developer Response 09/01/2025
Hi. Thank you for your feedback. I apologize for the issue with tickets and account creation. We have problems delivering verification SMS to some foreign operators including US numbers and there is no short term solution available. The guest mode in app was designed as a workaround to help visitors for buying single or daily tickets. The actual HSL ID account is required for permanent residents purchasing season tickets (and Citybike usage). I agree there is a lot to improve and we aim for frequent release cycle in order to fix known errors and bring more new features in. Kind regards, Joona/HSL

Thanks for traveling with us! We made the app a little better: * Freshed-up look for home tab * Worked behind-the-curtain to ensure stability and performance

Version 7.0.0

Feb 5

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supported Features
- VoiceOver
- Larger Text
- Differentiate Without Color Alone
- Sufficient Contrast

For more information, visit the developer’s accessibility website .

Information

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Developer Website

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HSL

Tickets, route planner & news

Ratings & Reviews

What’s New

Version 7.0.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Supported Features

VoiceOver

Larger Text

Differentiate Without Color Alone

Sufficient Contrast

Information

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