Since the last update, every time I open the app, I get a notice of a critical update needed. When I click on the notice as directed, I get a notice that no update is available. Everything seems to work just fine. What gives?

1) There should definitely be a free level for users with only a few home UPSes. We are often the ones referring others and it’s a ripoff to want another $10/mo from us for the smallest plan. I’m sick of all these subscriptions.2) Fix your activation email. It needs to URL encode the email address. If the address has a plus sign (+) in it - which is perfectly valid a you aren’t encoding it and your server is interpreting it as a space character, which makes the activation fail. Every. Single. Time. This is web programming 101. While you’re at it, fix the spelling in the email - you mean “Activate”, not “Active”. At least make it look like you aren’t outsourcing everything.This has me seriously second guessing all the Cyberpower UPS systems I’ve put in over the years.

We tried this app a year ago for a handful of Cyberpower UPS’s and found that even though it was clunky, it was a easy option for basic monitoring of devices where we couldn’t install a PowerPanel Business Server, like remote sites with only a few units. We purchased the N50 license for features. Fast forward one year, and the price increased 800% with no update to features, no emails of price increases, etc. We contacted support and were told we received a promotional rate…which was still A LOT for the basic features of this app. Nowhere was that stated (I saved our receipt). We cannot renew such a mediocre service.One of the biggest shortfalls of the app is the concept of per-user licensing. If you want two admins to monitor the same devices, they each have to register the cards to their account and EACH pay nearly $800/year to monitor up to 50 devices. Cyberpower should recognize this leads to password sharing, decreased security, and management nightmares if—heaven forbid—you add another network admin. The “share” button (apparently used to share a device to another paying user) just crashes the app.Another downfall is the licensing mechanism. Super not intuitive to add a unit as all units are imported in unlicensed by default…so many button taps to edit and add.Then there’s enrollment itself. Whoa. RCCARD100 works instantly…but buying a “cloud enabled” UPS with the service built-in requires a USB connection to configure! A multi-day email interaction with support revealed the lax documentation on this process. Another total miss by these guys.The maps in the system and UPS grouping tools are cool, but save your time and money. Just use SNMP cards and setup real monitoring. We mistakenly thought this app would solve our remote monitoring issues…and now we’re having to buy remote cards for a couple dozens units.

I like where this is heading, but it needs more control functions like the ability to run tests, turn power on and off etc. also ATS functions. I’m sure these will be added in time. I’ve used cyberpowers products for many years and sold them to a lot of customers. They are reliable and a lot cheaper than the bigger names.