Mobile banking at Valley is very convenient and user-friendly. I am moderately savvy when it comes to technology however this app has truly made my personal and business life so much easier. I have avoided hundreds of trips to the bank and hundreds of hours doing so. It allows me to make immediate deposits and accelerate the clearance process to keep my small Law Office afloat and maintain cash flow for bills and payroll. I am also appreciative of customer service who is always available for any questions that I may have, albeit very seldom. Thank you, Mark Sokolich, Esq.

This app is completely useless. (1) the app tells me all the time that my password is wrong but then I open my computer and use the exact same credentials to login successfully to the website. (2) the app unregistered my faceID frequently then when I try to re-register I run into the password issue mentioned in my last point. (3) the app is extremely slow and laggy, and looks like a web view from the mid 1990s. Terrible user experience. (4) crashes most times I try to do simple things like upload a cheque. This is a pretty sad situation since one would imagine a smaller bank like Valley would have a digital experience (app+web) that’s far superior than the bigger banks that are plagued by endless red tape and bureaucracy. Sadly, I’m going to close my accounts and go to Bank of America. Never thought I’d be saying this when I opened my valley accounts 9 months ago. Oh, on a positive note, their customer service is good and that’s the only reason I’ve lasted this long.

A whole bunch of fanfare for an app that is no better, and in some ways worse, than the app it replaced. It’s actually harder to pay bills. There is no bill pay buttton on the Home Screen. Instead you need to hit the bottom right menu and another button before you get to bill pay, which is by far the most common use. The bill pay functionalty is harder to use than with the old version with the button to complete the transaction barely visible on the screen. If you were looking for a great new experience, you struck out. Look at the app from capital one. Compared to that or Citi, valley is amateur hour. A really bad redo. I don’t understand why you spent time and money to create something worse than before. You got one star only because zero was not an option.

The old app was 100 times better . It gave more information without having to go to the next page . The typeset on first page is way too light . It’s just less convenient all around. Tell me what is better please . Been w the old app from the beginning and I like changes but only to the better. You probably had an inside reason as to why it was updated but….