DiDi Rider: Affordable rides 4+

Difficult to get a ride as a first time user

Signed up and was quoted as 3 minutes wait to get a ride to the airport. First driver to accept was 5 minutes away and sat it place for 10 minutes before canceling on me. Second driver was 10 minutes away and canceled 2 minutes from picking me up. Third driver to accept was a few minutes away, immediately started driving in the wrong direction, and canceled a few minutes later. Finally had a driver accept from 12 min away and they picked me up 35-40 min after I was quoted at 3 minutes. I don't know if this was a one off experience, but it definitely added unneeded stress to my morning!

Bad service

My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic

Developer Response ,

Hi, there! That's not the behavior we encourage our drivers to have. Our goal is to offer a safe and pleasant rideshare experience to our riders. Please share more details about your situation at https://za.didiglobal.com/didi-support/, and our team will see this through in no time. Count on DiDi! DiDi Rider - The world’s leading mobility platform

Great but DON’T add your card info!!

I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short this app said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning the app is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.