I can no longer see when my credit card due date is. I got to the minimum payment amount screen but I’m not sure I could get back there without searching around again. On the old app I was able to see my accounts and my husband’s checking and loan account. Now I can’t have his account info on my app. Which means we will get late payments on the loan because my husband does not do banking and I have to make a point to get in his phone to log in and make the payment for him. This whole app is a real PITA. If this doesn’t improve we will be closing our accounts after our loans are paid off. I only bank online and mainly on my phone. This app is not convenient at all.

I am a former IT Software Engineer and this recent “update” has several drawbacks. I have access to 2 accounts. Previously all I needed to do was select which account login ID I wanted to use and face recognition opened that account. That was fast & nice. Now I have to type the login id and password every time I want to login to an account - yes I have set the switch for using face ID but it keeps shutting off. Logging out takes too many steps. Previously a swipe right from the accounts screen brought up the button to sign off. Now finding the sign off is too difficult to get to. I realize changes probably needed to be made due to constant hacking attempts. However, this change doesn’t seem to have been thought out very well and is not as user friendly as the previous version. Also, the font is too small for older users.

It was unclear that the update was going to last an entire weekend. Normally, maintenance lasts a day at most. I would appreciate if it was made more clear next time. I was informed of the maintenance, but it seemed to take much more time than what I recall being told. I also think maintenance that makes an app as essential as your bank app unuseable for multiple days, warrants a more dedicated notification such as a phone call. I hope what I have said is considered going forward. Thank you.

I recently opened a checking account with this credit union using the application. I’m sorely displeased with the level of service and functionality of the application and the lack of understanding that the support group that maintains the application has. Within the first 5 minutes of my account opening, I had to speak with a member of their support team as something wasn’t working in the intended manner. This support member proceeds to provide me incorrect information and only acknowledges that it was incorrect when I questioned the authenticity of their answer. Attempts at logging into my account today I was required to change my password as I apparently forgot it. Upon attempting to change my password i’m told that my account doesn’t have the permission to do this. What..? I’d say this is a pretty glaring issue as the support team once again cannot be contacted outside of their operating hours leaving me unable to access my money or my account. This issue can likely be remedied by implementing two factor authentication like most other organizations. I’d like to ultimately transition my direct deposit and make this credit union my primary monetary holding, but each day I’m growing more and more skeptical of this establishment and their ability to keep my money safe if they can’t even make a mobile app function properly let alone support it. I seldom write reviews but felt inclined to do so here. I want to believe the five star reviews are real, but I’m currently hard pressed to believe this is not the case. Reviewing other comments/reviews that were poor, the automated system or a copy/paste response has been used. I’m thinking I too will receive the same.