I didn’t need the meal plan. I just want to be able to manage my subscription where I can skip or pause my shipping or just reassess my health needs so I can update my vitamins. Before I know where I can do all these but now it’s nowhere to be found.I like that we are able to track our intake but I really would like to focus on the vitamins. I hope there is an option to just pick what you want to see on your own app and maybe a walk-through how to navigate the new one. It looks completely different from the simpler and straightforward previous one.

I like this app for updating your ordering. But it would be really nice if it would integrate into Apple Health. Also I hate the fact that you get pop up notifications to log taking them but you only can get to that “log” through the notification. There is not way to get to it by going into the app directly. How does that make sense??

I love this concept but twice my upcoming order was canceled for no reason. I was not notified and even had a date when my vitamins would be delivered but they never came. When I called, I was told that they had to research what happened to my order and that they would call me back. Chat has never been helpful. They just acknowledged that these things have happened. I want to like this but the execution is poor and customer service seems too busy and unable to help.The nutrition quiz is thorough but buggy. It’s very long and it took me three times to try to do it before I could make it all the way through. First attempt: I entered all of my info and answered questions. My recommendations were presented. As soon as I clicked the first vitamin suggestion it crashed. I tried chat who reported that I need to redo everything. My suggestion wasn’t saved and I had to go through the whole thing again. The funny part is that my suggestion was different on my second attempt! Second attempt: I fully completed everything and was looking at my results. Of course, this also crashed. Why? I clicked on the “?” Next to a vitamin. Instead of a pop-up, the app terminated and it opened a new page on the website. I thought when I went back to the app that I could continue where I started. Of course, that wasn’t the case. I had to start all over again and this time it was due to my clicking to answer a question.It did work fine on the third attempt. Total time was close to an hour for everything. It took three times to make and order and twice my recurring order was canceled for no reason. I would like to just set this and forget it and then it would be perfect. Ill come back if customer service receives training and the app doesn’t just randomly quit and orders are delivered on a regular basis. Otherwise, Ill just look at all of the 5-star reviews left on the same day last year and believe all of the issues I had were just user error.

Your app use to be easier to manage, and while it looks fancier, the ability to see previous orders, to get ahold of or resolve issues with your customer service and to make changes to my subscription in the app is complicated — and I work in tech. Understanding apps and technology is my thing. You got rid of really good aspects of your app and didn’t make up for it with your update. It’s why I don’t order anymore. I can’t even update my packs how I’d like!