altafiber Assist 4+
Network tests to help support
Cincinnati Bell
-
- Free
Screenshots
Description
altafiber Assist runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest!
After running your scan an altafiber support agent needs to look at the information collected, so please contact us for help if you have run a scan before talking with us.
What’s New
Version 25.0.0
Bug fixes
Ratings and Reviews
Amazing
Had to call tech support for slow speed. Agent had me download this and it ran a test. I gave her the code and she was able to see that my neighbor was connected to my network causing me to lose some of my speed. Who knows how long I would have been on the phone without this.
Developer Response ,
Hi There- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin
Helped a lot!
My WiFi has been giving me a lot of issues lately. When I called CincinnatiBell, the agent had me download this app, and it ran a scan. There was no login requirements or information I had to input. It didn’t take too long, and when it was done- It gave me a code to provide to the agent. Immediately she was able to tell me details about my router. She told me what all was connected, what has bad signal and what has good signal, and most importantly, they were able to tell me that my router had a frequency that was being used by my neighbor. She changed it on her side, and everything is working amazingly since!
Developer Response ,
Hi Matti- Thanks for providing feedback for our Cincinnati Bell Support App. We are glad to hear that it ended up helping resolve your issue with your Internet that you had been experiencing. --Caitlin
App Privacy
The developer, Cincinnati Bell, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Cincinnati Bell Inc
- Size
- 39.3 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022 Cincinnati Bell Inc.
- Price
- Free