Latest updated really made the app so buggy it literally never works smoothly anymore

We have been using this app for our pet sitting business for about 3 years now. It has everything we need and even the ability to create custom fields. I honestly would have given it 3 stars when I first started using it. However, had I just gone through all of the readily available documentation on “how” to fully use it (instead of trying to just figure it out as I go) it would have been 4 stars. Why then, did I give it 5 stars? Because their customer service is phenomenal! I have sent so many questions, requests for updates etc. and they are ALWAYS responsive and have added several things to the development plan! Is it 100% bug free all the time, no. Almost all apps have a few bugs with updates. Do they fix bugs quickly when reported, YES! The fact that they provide support and even listen to users, goes a long way with me! I highly suggest googling their user manuals before you set up the app and begin using it. It will save you lots of time in the end. They also have customer facing user manuals for your clients.

After four days of not using the app, I received an email saying my account would be deactivated due to lack of use. I explained that it was not even a week, to which hey responded that their records show it was ten days of no use. People take time off, there are slow times. A business owner shouldn’t have to worry about their platform being shut off due to a very small slow period. Also, none of my clients could figure out how to even make an account. Continue looking. This isn’t the solution for your business needs. Trust me.

I have been using this app for seven or eight years now. At times I was frustrated with it. But as one other reviewer said the developers are very responsive, and the app has improved immensely over the years. I rely on it seven days a week along with four or five other people who work for me. It’s been a game changer for my business.