As a driver for Hitch, I really enjoy the convenience of being able to drive whenever I am traveling from College Station to any major cities in Texas. With this app, I am easily able to pick up rides to and from major cities that I am already going to regardless. It is an excellent tool for significantly reducing the cost of driving to a city. Additionally, you are able to put yourself down for times when you would like to drive so that you can be notified of pickups at that time. The app pays well and quickly when you cash out. In spite of these qualities, the app has a significant flaw in how riders are notified. Instead of the app notifying you of a potential pickup with banner notifications, you have to manually open the app to see notifications, meaning that rides can be missed if you aren't quick enough. Having the ability for the app to notify you without having to open it would make for an easier to use app that allows drivers to meet ride requests. On the rider side, I feel as if the rider should be able to see the days in which drivers have set themselves to be available for pickup to make coordination of pickups easier.Overall, this is an excellent app for riders and drivers and I look forward to their expansion into other parts of Texas and the rest of the country.

I started using this app in the middle of the pandemic to go to Austin, and can I just say I’m never looking back! I used to use megabus/greyhound and always felt unsafe riding in a bus with a lot of people (and a lot of them don’t believe in wearing masks which made me feel even more unsafe). One day, I came across a couple people handing out fliers about hitch and became interested immediately. It’s now my favorite way to travel and although it costs slightly more than megabus/greyhound, and it’s definitely worth it. You have the options to ride publicly (1-4 people in a trip and sometimes you get to ride alone too), privately (just you and the driver), and premium ($99 but it’s door to door, which is cheaper than taking an Uber in between cities). If you do the private or public options, they pick you up and drop you off at a starbucks location so you feel more safe. The drivers will also usually make sure you and the other riders wear masks and that you’re feeling comfortable. Customer service also replies fast so you can get your issues solved quickly! Jen is super reliable and one of the best! Another pro is that if you need to use the restroom or want to stop to get some snacks, they’ll usually stop at a buccees or another gas station to let you do so (which is better than having to use the busses tiny restrooms). All in all, I’d highly recommend taking hitch if it’s available for you in your city.

I really like the fact that there is a ride for me to go back & forth between cities with many timelines. Drivers I was able to met were nice and the rides were smooth. Also, the app shows where the driver is in real-time within 1-hr of ride. This was real helpful and relieving to know where my ride is. The customer service is very nice as well. Good etiquette and response. On the other hand, there are some things need to be taken care of: 1) One time, the rider didn’t show up. I called, texted, asked the customer service and they told me to wait. However, the driver wasn’t there in the end and another driver had to be called upon. I began my trip 2 hrs later than previously scheduled in the end. Drivers of the app should be more responsive to passengers and should stick to schedules. 2) Customer service is only possible thru texts, which I found a bit annoying when I had to ask something right away. It would be nice if they have a phone number to call. 3) The price is expensive. My friend recommended me this app last year for the cheap price and the good ride. However, the price is more than the gas price to go between cities(+$10~20 more than my car fuel cost). I don’t think I will use it often if the price is kept so high unless I don’t want to drive.

I am a student who travels between Austin and Dallas frequently. Hitch prices are almost always cheaper than a bus ticket, and they have more times available. Additionally, it is much closer than the bus stop on both sides of my journey. Cars usually have more space for luggage, and they also have more legroom, so it makes for a more comfortable journey. However, there are a few things the app can improve on. Tracking your driver is unreliable and the times shown on the app are often different from how long it actually takes for them to arrive. So if you have to be somewhere at a specific time, don’t rely on hitch since it may not take you there exactly by then. Additionally, it does not show you how many other passengers are in the car with you, you only find out when you get in the car. Once, a driver had brought their own personal passenger so the 3 hitch passengers were forced to sit in the back all squished together. Usually that doesn’t happen though, so it’s a gamble on the driver. Overall, I’d say the convenience is worth it and I continue to choose hitch over the bus every time.