Outdoorsy - Rent an RV

Name: Outdoorsy - Rent an RV
Rating: 4.8 (19863 reviews)
Author: Outdoorsy, Inc.

Plan your epic RV adventure

Free

20K Ratings
Ages

4+
Years
Category

Travel
Developer

Outdoorsy, Inc.
Language

EN
+ 14 More
Size

151.7
MB

Outdoorsy is the best way to discover and book your next RV adventure vacation or roadtrip. Feel the freedom and fresh air of the open road, and unlock new experiences. Whether you’re looking for a quick staycation, cross country road-trip, tailgating or music-festival adventure, we’ve got you covered. Outdoorsy is the #1 fastest growing and most trusted peer-to-peer RV rental marketplace where you can rent the coolest RVs, camper vans, and adventure vehicles. Why book with us? RENT COOL RIGS & HIT THE ROAD * Browse thousands of RVs by location, amenities, or owners across the U.S., Canada, Australia and UK  * Search by travel dates, vehicle type, sleeping capacity, cost, and location  * Filter by dog friendly, kid friendly, or experience level  * Save your favorites to book down the road  * Read trusted reviews from real renters  TRAVEL LIKE A PRO * Rent RVs personally cared for by their owners that suit a variety of tastes and needs  * Vehicles typically come with basic gear, like coffee pots, and you can often purchase enhancements like kayaks or bikes * Access to city guides and RV usage education  * View your itinerary for upcoming trips  BOOK INSTANTLY & SAFELY * Message and connect with the owner before you book  * Review travel plans and coordinate a key exchange  * Up to $500,000 in liability insurance * 24/7 technical support & roadside assistance  * Trusted community of 93% average 4+-star customer reviews  * Secure online payments  * Real people, live customer support team   * Trust and safety experts  MAKE YOUR BEST MEMORIES * Explore all the places on your bucket list or unlock new experiences  * Swap the four walls of a hotel for the fresh air of the open road or the blaring noise of a TV for the crackling sound of a campfire  * Make memories with friends and family by renting more than one vehicle and caravan  SAVE MONEY * RVing is a cost-effective way to see the country     SUPPORT Real people. Here to help. Email us at support@outdoorsy.com, call us at 1.877.723.7232 or visit www.outdoorsy.com SEE HOW FUN IT IS Follow us on Instagram @outdoorsy, Facebook, and Twitter: @outdoorsy

Ratings & Reviews

4.8

out of 5

20K Ratings

great service, let me tell you about the insurance
07/18/2023

glenbn
we had a great time with the RV, and the owners were really accommodating and even anticipated our needs. I highly recommend the use of this app for RV travel. On our trip, we purchased the highest possible insurance from the app. It was called the "Peace of Mind" level of insurance. We scraped the driver side of the RV against a pole while trying to drive up to a fuel pump. I thought that the app insurance would take care of everything and that my insurance would not need to get involved. But this is not how the app insurance works. The app insurance requires us to go file a claim with our own insurance first. Then, after our own insurance denies the claim, that is when the app insurance kicks in. I want you to know that.Our personal car insurance company told me that they would help only after the app insurance is exhausted. So that was very good for us. I wanted the app insurance to take care of everything, because that is why I bought that insurance from Outdoorsy.At first, I had been upset because I thought that the app insurance was going to take care of everything from the start. But finally, I am satisfied because the app insurance did end up taking care of everything.I hope you will consider getting the “peace of mind “ plan from the Outdoorsy app when you rent an RV here, because I don’t think you would like to have your personal car insurance paying for any mishaps that come from inexperience in driving a large vehicle.

Developer Response
Hi there, I'm glad to hear you had a great trip and a good experience using Outdoorsy to book. I'm sorry your RV was damaged during the trip, though, and that you've had a less-than-perfect experience with the claims process. Please feel free to communicate directly with your adjuster for the most up-to-date information on your claim. Thank you so much for sharing your feedback with us.
great service, let me tell you about the insurance
07/18/2023

glenbn

we had a great time with the RV, and the owners were really accommodating and even anticipated our needs. I highly recommend the use of this app for RV travel. On our trip, we purchased the highest possible insurance from the app. It was called the "Peace of Mind" level of insurance. We scraped the driver side of the RV against a pole while trying to drive up to a fuel pump. I thought that the app insurance would take care of everything and that my insurance would not need to get involved. But this is not how the app insurance works. The app insurance requires us to go file a claim with our own insurance first. Then, after our own insurance denies the claim, that is when the app insurance kicks in. I want you to know that.Our personal car insurance company told me that they would help only after the app insurance is exhausted. So that was very good for us. I wanted the app insurance to take care of everything, because that is why I bought that insurance from Outdoorsy.At first, I had been upset because I thought that the app insurance was going to take care of everything from the start. But finally, I am satisfied because the app insurance did end up taking care of everything.I hope you will consider getting the “peace of mind “ plan from the Outdoorsy app when you rent an RV here, because I don’t think you would like to have your personal car insurance paying for any mishaps that come from inexperience in driving a large vehicle.
Developer Response 07/16/2023
Hi there, I'm glad to hear you had a great trip and a good experience using Outdoorsy to book. I'm sorry your RV was damaged during the trip, though, and that you've had a less-than-perfect experience with the claims process. Please feel free to communicate directly with your adjuster for the most up-to-date information on your claim. Thank you so much for sharing your feedback with us.
Ouch….nothing went right
Jan 7

Z619858
I’m not even sure where to start….the authentication problem reported months ago still exists even though app is updated. 5 taps (I just counted) to simply check my messages. Which I’ve had to do about a dozen times today because the payment system isn’t functioning. I tried to book a reservation using a card we’ve previously used and saved, but the app errored out with a message about a problem cvv, name, or expiration date yet no way to check that info. So I added a new card which I triple checked but the Submit button never worked. So I exited the reservation to add the card in our payment profile, and the app then expired the reservation and I couldn’t rebook. So I needed to message the host then call Outdoorsy support to try to make the camper available again so I could start the whole process over. They were going to fix the availability problem (had same problems yesterday leading to same availability problem; they fixed availability) but never did fix it today. We ended up moving our campsite reservation out a few months because we had no idea if we’d have a camper tomorrow. Oh, btw, support told me to try the website, hence this review of the app. This doesn’t even include the fact the “2 minute survey” button never worked. They do have friendly support representatives and I was able to talk to an actual person pretty quickly (multiple times today). And our prospective host was amazing as we tried to make this work. So…people good, app bad

Developer Response
Hi there, thanks for your feedback! We're sorry to hear you encountered issues with payment on the app. We’ve released a new app version 5.4.5, which includes performance improvements and fixes that should help. If you run into any issues while using the app on your next Outdoorsy booking, please don't hesitate to let us know so we can troubleshoot it for you. Our Customer Support team is available 24/7 via chat or at 877-723-7232. We look forward to working with you again on your next Outdoorsy adventure.
Ouch….nothing went right
Jan 7

Z619858

I’m not even sure where to start….the authentication problem reported months ago still exists even though app is updated. 5 taps (I just counted) to simply check my messages. Which I’ve had to do about a dozen times today because the payment system isn’t functioning. I tried to book a reservation using a card we’ve previously used and saved, but the app errored out with a message about a problem cvv, name, or expiration date yet no way to check that info. So I added a new card which I triple checked but the Submit button never worked. So I exited the reservation to add the card in our payment profile, and the app then expired the reservation and I couldn’t rebook. So I needed to message the host then call Outdoorsy support to try to make the camper available again so I could start the whole process over. They were going to fix the availability problem (had same problems yesterday leading to same availability problem; they fixed availability) but never did fix it today. We ended up moving our campsite reservation out a few months because we had no idea if we’d have a camper tomorrow. Oh, btw, support told me to try the website, hence this review of the app. This doesn’t even include the fact the “2 minute survey” button never worked. They do have friendly support representatives and I was able to talk to an actual person pretty quickly (multiple times today). And our prospective host was amazing as we tried to make this work. So…people good, app bad
Developer Response Feb 6
Hi there, thanks for your feedback! We're sorry to hear you encountered issues with payment on the app. We’ve released a new app version 5.4.5, which includes performance improvements and fixes that should help. If you run into any issues while using the app on your next Outdoorsy booking, please don't hesitate to let us know so we can troubleshoot it for you. Our Customer Support team is available 24/7 via chat or at 877-723-7232. We look forward to working with you again on your next Outdoorsy adventure.
Roach coach
07/08/2025

Meertemus
Rented a higher end RV to go beach camping for the forth of July weekend. Arrived at the site and after unpacking, opened the sink drawer to find a family of roaches running around. There were roach traps and roach spray, but a roach issue had never been disclosed to us. We thought about roughing through it, but then opened the drawer under the table area where our five year old daughter was going to sleep. Surprise. More roaches. We packed up and returned the RV the same day. It’s been five days since the incident and I have not yet received a refund. Customer service said sorry and that someone from a disputes team would be in touch. No one has contacted me yet. I’m not sure anyone would want a hotel room with roaches, an Airbnb with roaches or an RV with roaches. It’s just downright gross. Host was kind and helpful, but also overlooked multiple things (linens were stained, no pillow cases, black mold on curtains, undisclosed dash cam that recorded our conversations, fridge was dirty and had not been cleaned). RV drove well and host was pleasant to work with, which is why this is not a one star review. I just wish outdoorsy would have taken my issue more seriously and made it a priority to address and resolve. Also, a day after unloading, my wife found a roach inside our house and now we need to pay for an exterminator to come. Just an all around nightmare situation caused by lazy hosts and mediocre platform rules.

Developer Response
Hi Brian, I'm so sorry to hear you had this experience on your very first Outdoorsy trip. No one wants to contend with pests and all the other issues you mentioned while on a family vacation, and it's certainly not the intended experience we'd prefer our guests to have. I've reviewed your booking, and I see that the host agreed to a full refund without the need for a dispute. Regardless, I'll be reaching out to you personally to discuss this further. Your time is valuable, so thanks for taking a moment to share your feedback. -Jaime, Customer Experience Specialist
Roach coach
07/08/2025

Meertemus

Rented a higher end RV to go beach camping for the forth of July weekend. Arrived at the site and after unpacking, opened the sink drawer to find a family of roaches running around. There were roach traps and roach spray, but a roach issue had never been disclosed to us. We thought about roughing through it, but then opened the drawer under the table area where our five year old daughter was going to sleep. Surprise. More roaches. We packed up and returned the RV the same day. It’s been five days since the incident and I have not yet received a refund. Customer service said sorry and that someone from a disputes team would be in touch. No one has contacted me yet. I’m not sure anyone would want a hotel room with roaches, an Airbnb with roaches or an RV with roaches. It’s just downright gross. Host was kind and helpful, but also overlooked multiple things (linens were stained, no pillow cases, black mold on curtains, undisclosed dash cam that recorded our conversations, fridge was dirty and had not been cleaned). RV drove well and host was pleasant to work with, which is why this is not a one star review. I just wish outdoorsy would have taken my issue more seriously and made it a priority to address and resolve. Also, a day after unloading, my wife found a roach inside our house and now we need to pay for an exterminator to come. Just an all around nightmare situation caused by lazy hosts and mediocre platform rules.
Developer Response 07/10/2025
Hi Brian, I'm so sorry to hear you had this experience on your very first Outdoorsy trip. No one wants to contend with pests and all the other issues you mentioned while on a family vacation, and it's certainly not the intended experience we'd prefer our guests to have. I've reviewed your booking, and I see that the host agreed to a full refund without the need for a dispute. Regardless, I'll be reaching out to you personally to discuss this further. Your time is valuable, so thanks for taking a moment to share your feedback. -Jaime, Customer Experience Specialist
HORRIBLE CUSTOMER SERVICE
09/02/2020

icu nurse that deserved better
This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys
HORRIBLE CUSTOMER SERVICE
09/02/2020

icu nurse that deserved better

This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys

Thanks for using the Outdoorsy app! Here's what's new: - Added recently viewed section to the home screen - Added email verification after login - Added time display to date selectors during checkout - Improved cancellation policy interface - Improved profile settings interface - Improved notification preferences interface - Improved payment details interface - Improved messaging experience - Improved delivery method selection during checkout - Improved add-on details during checkout - Improved app performance, speed, and stability