25 or 30% of the time, when the doorbell rings and I try to answer it, it doesn’t work. It’s kind of frustrating sometimes it’s just easier to run down and open the door.

It seems that the developers of this system forgot that the most important feature is opening the door. This replaced an old Door King system on our building from the 90s. The Door King worked faster and better. It did not have a touchscreen or a camera, but it was possible to open the door. When someone calls you from the door with this AIPHONE IXG garbage, you have to navigate through several levels of menu items in order to open the door. After that, it takes 20 or 30 seconds to connect. Then, about 50% of the time the action to open the door fails. Delivery drivers tend to walk away rather than wait for this high-tech front-door iPad to let them in. I don’t even have time to go into the problems with the user interface of the system at the front door. Most people have trouble figuring out how to get in.

When someone calls in the camera feature doesn’t work and we are unable to see who is at our gate. The app/system glitches all the time where it say you have a call you try to answer then it glitches and you lose the screen you were on and you are unable to get back to it. Also the previous older version we had we were able to force a call or override an existing call - unable to do that or have it even work right now

This app has to be the worst. I’ve had the unit over 2 years and keep having issues where my. Tenants can not open the door, see the video recording, speak or even access the system for themselves or guest. System keeps giving a communications error and is so slow to load or access. No it’s not a problem with internet or wireless load. It’s simply the app feature is garbage. I’m thinking of getting rid of the system all together if the bug isn’t fixed soon.