DLC Mobile

Name: DLC Mobile
Rating: 4.6 (12941 reviews)
Author: Duquesne Light Company

Duquesne Light Company

Free

13K Ratings
Ages

4+
Years
Category

Utilities
Developer

Duquesne Light Company
Language

EN
English
Size

40.8
MB

With the DLC mobile app, you can securely access your account, make a payment, or view and report outages in your area - all from the convenience of your mobile device! • Easily schedule payments, make same-day payments through debit/credit card, manage Paperless, AutoPay, or Budget Billing. • View a map of outages in your area, or report an outage at the touch of a button. • Track your usage to stay up-to-date on your energy consumption. • Sign up for My Alerts and choose what communications and reminders you would like to receive and how you would like to receive them (voice, text, or email).

Ratings & Reviews

4.6

out of 5

13K Ratings

Inaccessible buttons when pulling down on View Bill
06/26/2023

Gregcheersykes
If you click on View Bill, you can see your bill but when you go to pull down to view Print or Download buttons, you can't see them once the screen bounces back (moves upward), so thus they're not clickable. No one can access the buttons thus they're unusable.

Developer Response
Hello, the current version of the mobile app does not allow users to print nor download through the buttons hidden at the top of the display. Instead, please download and/or print your bill by holding down on the bill and click Save or Share the image.
Inaccessible buttons when pulling down on View Bill
06/26/2023

Gregcheersykes

If you click on View Bill, you can see your bill but when you go to pull down to view Print or Download buttons, you can't see them once the screen bounces back (moves upward), so thus they're not clickable. No one can access the buttons thus they're unusable.
Developer Response 07/03/2023
Hello, the current version of the mobile app does not allow users to print nor download through the buttons hidden at the top of the display. Instead, please download and/or print your bill by holding down on the bill and click Save or Share the image.
App simply doesn’t work and support ignores you
12/04/2024

UnevenestBoot
Overall I have had the app for about 5 years. For the first 4 years I had little to no issues, the app worked as intended and the user interface is easy to navigate. Around August of this year the app would immediately crash when trying to open it. I tried everything (check for updates, phone software updates, uninstall/reinstall, etc) and when I contacted the mobile app support, specified by the replies to previous reviews, I clearly defined the problem stated all required information and their response was to open the app to troubleshoot. I replied stating that the issue is that I can’t open the app. No reply for 3 days so I reached out again to see if there is a resolution, no reply. It has been over a month at this point without contact from support, a resolution to the problem, or any type of software update to fix the issue that many people are having.

Developer Response
We apologize for the inconvenience you are experiencing. Please send an email including your name, account number and service address to mobileapp@duqlight.com so we can address this issue as soon as possible. Thank you.
App simply doesn’t work and support ignores you
12/04/2024

UnevenestBoot

Overall I have had the app for about 5 years. For the first 4 years I had little to no issues, the app worked as intended and the user interface is easy to navigate. Around August of this year the app would immediately crash when trying to open it. I tried everything (check for updates, phone software updates, uninstall/reinstall, etc) and when I contacted the mobile app support, specified by the replies to previous reviews, I clearly defined the problem stated all required information and their response was to open the app to troubleshoot. I replied stating that the issue is that I can’t open the app. No reply for 3 days so I reached out again to see if there is a resolution, no reply. It has been over a month at this point without contact from support, a resolution to the problem, or any type of software update to fix the issue that many people are having.
Developer Response 01/21/2025
We apologize for the inconvenience you are experiencing. Please send an email including your name, account number and service address to mobileapp@duqlight.com so we can address this issue as soon as possible. Thank you.
Autopay Problem
10/18/2022

ASchaf27
I set up autopay to pay my bill, the app said everything was set up correctly, my account was entered without issue, and I stopped worrying about my bill knowing autopay would take care of it on time. Later come to find the app did not autopay my bill, resulting in it being past due and potentially subjecting me to a late fee. I got no error message or notification from the app that the autopayment was somehow not working for my account, but it still had not paid the bill over 24 hours past the due date. If I actually get a late fee because the DLC app told me autopay would was successful and then did not give me any kind of error message or anything telling me that it didn't work, I will be incredibly frustrated with this app.

Developer Response
Hello, we apologize for the inconvenience you are experiencing with AutoPay. Can you please send an email to mobileapp@duqlight.com with your name, service address, and account number so our team can resolve the issue?
Autopay Problem
10/18/2022

ASchaf27

I set up autopay to pay my bill, the app said everything was set up correctly, my account was entered without issue, and I stopped worrying about my bill knowing autopay would take care of it on time. Later come to find the app did not autopay my bill, resulting in it being past due and potentially subjecting me to a late fee. I got no error message or notification from the app that the autopayment was somehow not working for my account, but it still had not paid the bill over 24 hours past the due date. If I actually get a late fee because the DLC app told me autopay would was successful and then did not give me any kind of error message or anything telling me that it didn't work, I will be incredibly frustrated with this app.
Developer Response 10/25/2022
Hello, we apologize for the inconvenience you are experiencing with AutoPay. Can you please send an email to mobileapp@duqlight.com with your name, service address, and account number so our team can resolve the issue?
Disappointing
Jan 30

aMay22!
My experience with Duquesne Light has been disappointing and concerning. Attempts to understand my electric bill through customer service have been unsuccessful, as representatives seem unable to explain the charges clearly. The budget billing program, which is supposed to prevent fluctuations, continues to increase despite no increase in usage. This raises serious questions about billing accuracy and transparency. Due to the ongoing lack of transparency and resolution, I have been forced to pursue additional avenues for clarification and am now in communication with an electric company lawyer. Customers deserve accurate billing, clear explanations, and accountability—none of which I have experienced thus far.
Disappointing
Jan 30

aMay22!

My experience with Duquesne Light has been disappointing and concerning. Attempts to understand my electric bill through customer service have been unsuccessful, as representatives seem unable to explain the charges clearly. The budget billing program, which is supposed to prevent fluctuations, continues to increase despite no increase in usage. This raises serious questions about billing accuracy and transparency. Due to the ongoing lack of transparency and resolution, I have been forced to pursue additional avenues for clarification and am now in communication with an electric company lawyer. Customers deserve accurate billing, clear explanations, and accountability—none of which I have experienced thus far.

Version 4.1 – Includes updated Paperless terms and conditions, memory format improvements, and enhanced and easier to navigate bill viewer.

Version 4.1

Feb 19

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Privacy Policy

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Ratings & Reviews

What’s New

Version 4.1

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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