When I first downloaded this app for the first few months, it seemed to work very well but now that I’ve had it for almost a year whenever I go on the app to do anything it’s just a blank white screen that just says Bob for days it doesn’t take me anywhere else. I have to uninstall weight like a week reinstall the app and then it’ll work for just a few hours and then it’ll do the same thing I hate this app now and I wish that they would go back to the old-school way of doing things without this app

Can’t get any of the landlords phone numbers and none of them respond. How are we supposed to find a rental if you can’t ever get anyone to contact you back? Please update with landlords numbers. Everytime I email it always says please wait but never says email sent. I don’t know if they are getting my emails or not but for the past few years I have been on this app not one landlord has contacted me.

I have had no luck with the new program. I was locked out of the system for months and couldn’t get help because you had to be able to get into the system to contact support. I finally scheduled a training session with the concierge and they were able to straighten out my accounts. However, I’ve discovered I have to go through Google or my units won’t show, so something is still not right. The system doesn’t even recognize the address of my client unless I access my account through Google. Now, I cannot add a new vacant unit. It gets stuck on the appliances page and it just won’t “submit”. I’ve wasted hours trying to figure out what is going wrong. The chat function doesn’t work, so I’m getting no feedback or help. I doubt I’ll be able to rent to anyone with a voucher. Still a waist of time.

The only way this app could be better is if they were completely shut down. I waited a MONTH to get the RFTA from the landlord. It was sent in on December 30, 2025. The RFTA section says “nothing found”. My voucher expires on February 1, 2026. I’ve asked them to fix the RFTA issue and give me one of the three promised extensions. This is fraud, since they have ignored my requests. Their turnaround time on support tickets are to take 2-3 days. I’ve been ignored for WEEKS. More fraud. Public housing authorities would do well to avoid using this fraudulent service.