The app, along with your TJX card website, used to link to your rewards, with a bar coded e copy of your reward certificate. You could use your device to redeem at the register. I have not been able to redeem my electronic rewards for a year or more. The app says they are linked, and shows “$0” in rewards. Customer service informed me that this app is not fully functional. More frustating is that the TJX credit card site (same as the “TJX rewards site”) show all your rewards but no bar codes, so they are unable to honor them in their stores. I was told by customer service that the app is not fully functional with the rewards. They advised me in their stores to request a change to all paper certificates. You can do this and still get paperless billing - you just need to be persistent with their customer support line. I don’t believe you can redeem rewards from Sierra online, although you can earn them more.

The biggest most consistent problem with this app is the login. ( It is the same for homegoods TJX, Marshall's across the board etc )and I have had continual problems not being able to get in the Marshall's app. I've tried calling , singing up again, signing in, changing passwords /forgot passwords and there is always a problem. The system is slow and they say if you try and login to many times it may take days to recover! It's 2023 if we can give people fake limbs, surely we could figure out a website. Anywho, besides not even getting into the website (I did finally get in once and ordered a pair of shoes.) They arrived same shoes- totally diff color. No big deal called to let them know the pic is not correct they are not selling the lighter color boot and they didn't seem to care or give me any kind of stellar customer service. I also had a pair of kids shoes - got an email saying they didn't have them so they were refunding me. And minutes later they arrived on my doorstep. So great if you like surprises... I think? Oh and if you did make it through the login and annoying " reveal designer" tabs- you will click the checkout only to be further dissatisfied with the forever loading symbol and never getting the chance to actually checkout. They just need to get rid of this app it really is the worst.

I agree with the many other complaints! They claim they have your orders for the past 6 months, but many of the orders don’t make it into the system. They will send a message saying your order was received, they charge your card immediately, but then they sit on it for quite awhile before they get it sent. When I ask if they can make changes to have the app work more efficiently (and I give examples) they say they can’t. It’s not the easiest to navigate cos you get kicked out randomly. But, you CAN get items you may not find in store if you don’t mind spending a lot of time repeating yourself until it works!!

Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing. —-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page.Now this is just ridiculous.... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up.... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.