Recently downloaded the app, to use for Great Springs water dispenser machines. I’m using an iPhone 15Pro on TMobile. I’m running the latest version of this app, running the latest iOS also. This app freezes the second I launch it, doesn’t go into pay mode. This app is missing key features like QR readily accessible to manually pay via digital scanning. You can’t download the digital card into Apple Wallet, dumbest thing on the planet. It doesn’t help that the NFC sensor in the card strip reader at the water dispenser doesn’t work. I submitted a help request via email, will see if they’re able to resolve. Halting all funds to this app as it is annoyingly unreliable.

I am the owner of the machines and for a good while I couldn’t connect to any machines (for remotely paying if need be). My devices were att and they had it set as Verizon at Nayax. Once they changed that one of my 3 machines worked soon after. When I called back in for the other two they said that the machines were connecting on their end. I forced restarted my app and kept clicking into each of the two machines and still they showed “offline.” Finally I toggled the “nearby” setting and they showed connected. King of weird but once that worked, the remote pay is pretty amazing! Another thing is that for owners you need to call in so that they can give you a virtual money card, so you can remotely pay for someone’s product without it coming out of your actual money. Good app!

As a customer, this has been by far the worst experience I have ever had. I signed up for the card to use at the vending machines in my apartment complex, but none of the machines are even connected. To make matters worse, I was charged at a machine I never visited. When I contacted customer service, I was advised to reach out to the owner of the vending machine where the purchase occurred to request a refund.I explained that I was unsure where the charge originated, as I had never visited that machine. Based on the icon, it appeared to be a gas station air pump—yet I don’t even own a car! I requested that they investigate the transaction and provide more details.It has been three days, and I have received no response from customer service. A follow-up email was sent and a response is still pending. Overall, the customer service has been extremely disappointing and unhelpful.

I created an account so I could fill up my water jugs without driving back home after forgetting my debit card. I have my card number memorized so I thought this would be useful since the water machine didn’t accept Apple Pay directly. Unfortunately the app declined my card upon setup multiple times. I double checked it was entered correctly, and even drove back home to get my card and it worked fine directly on the machine. Would have been nice if Primo water machines had Apple Pay so I could have avoided this useless experience. I deleted the app and my account deleted immediately after this waste of time.