My family of 13 got passes in San Diego this last summer. The website and what is included and everything in the different passes can be a confusing and misleading. So read carefully. It ended up being a possible waste of almost the entire purchase, and with that many passes, a huge chunk of money! (Thousands!) I spoke with different representatives over two days of our vacation, which is not ideal when you are trying to vacation. Not one really cared about the situation or really tried to understand. They basically had the attitude of “too bad you didn’t understand the confusing website”. Until I was able to talk to ANMOL who was a supervisor that actually took the time to listen and understand and try to help. We found a middle ground that worked out for city pass and for my family. Absolutely wonderful customer service from ANMOL. This vacation was back on June 6-15, 2025. But life is busy and I’m taking the time to write this now finally, because great customer service these days is extremely rare, and I hope this gets back to him in some way. And if any of you need help with your go city pass, I hope you can reach ANMOL.

I had booked a tour for a stadium through Go City. I received a confirmation email and a reminder email the day of I came to the attraction to the meet up point where there was no tour guide I met up with another family who was having the same problem as me although the app let me book the attraction and sent me a confirmation email and sent me a reminder email the tour company is closed so although the app let us book when we arrive, there was no tour upon speaking to customer service they stated that this information is available on their app where it states that yes it is closed but somehow it let me and another group of five book this tour. I then was asked what time I arrived. I arrived 15 minutes early as stated on the go city app to which customer service told me I was supposed to arrive 30 minutes early which is not stated on the app after bringing up my concerns for why the app let us book if the tour company they use is closed. They stated that I should’ve checked and that it is my responsibility. No responsibility for their actions so make sure to be careful because the app will let you book closed attractions and you will waste time and money to come to a tour that does not exist. You will also receive a confirmation email stating your meet up point, the time, order number, and booking number but the tour does not exist.

This has the option to add activities to an itinerary, but I couldn’t figure out how to view that itinerary after adding activities to it. I eventually figured out that if I add activities to my “favorites” instead, I was able to see a list of favorites.The favorites button is a white button which is displayed on top of an image of the activity. Unfortunately one of the activities I wanted to add to my favorites had an image that was white too in the area where the favorite button was (white on white) so I had no idea whether I was successfully tapping the favorites button. I eventually figured out that I could tap where I thought the favorites button probably was and then go to my favorites list and check if the activity was listed in my favorites…nope, not there. So I tried again…That time it worked.So after some trial and error I got this to work acceptably to be able to see a list of the activities I plan to do and tap on them to get directions to them. It would be helpful to have these things improved though.

“If it is too good to be true, it probably is”. At first look you would feel they provide better value for money. However, most attractions will treat you like a freeloader. I took a two say pass for miami. And the pass stated “just show up and show the pass”. But Most of the good attractions mentioned they only allow limited people from gocity pass. That means each day, if you go early, you can get one to one good attraction and by the time you finish it all the other ones are sold out. Their customer service is horrible and do not honor the misleading claims stated in the pass. They offered us a partial refund provided we go to multiple attractions and prove that none of them is accepting go city pass. That makes no sense given our valuable time of lost in the process. That said, it is still worth it if you plan to go to multiple attractions. I got a 50% discount on the pass. So covering 4 attractions from the list of 40+ attractions (some are far away from miami and some are not worth your time) will make up for the cost. So plan to book and pay directly for the main attractions like speedboat and if you did end up taking a pass, use it for the less popular attractions. Always call ahead and try to book it as much as possible.