My family of 13 got passes in San Diego this last summer. The website and what is included and everything in the different passes can be a confusing and misleading. So read carefully. It ended up being a possible waste of almost the entire purchase, and with that many passes, a huge chunk of money! (Thousands!) I spoke with different representatives over two days of our vacation, which is not ideal when you are trying to vacation. Not one really cared about the situation or really tried to understand. They basically had the attitude of “too bad you didn’t understand the confusing website”. Until I was able to talk to ANMOL who was a supervisor that actually took the time to listen and understand and try to help. We found a middle ground that worked out for city pass and for my family. Absolutely wonderful customer service from ANMOL. This vacation was back on June 6-15, 2025. But life is busy and I’m taking the time to write this now finally, because great customer service these days is extremely rare, and I hope this gets back to him in some way. And if any of you need help with your go city pass, I hope you can reach ANMOL.

For the London pass at least, you’d really have to hit the gas to make a one day pass cost effective. Do a quick calculation before buying. There are a lot of excursions “included” with the pass, but several are already free, so keep that in mind as well. For 2-3 days, it can totally be worth it. Plus, it makes it easier than finding your tickets for each individual place.I really dislike that the days go by Calendar days and not 24 hour periods. I purchased the London Pass, and unfortunate events affected my day until the evening where I had a reservation at the Shard. I forgot about the calendar day rule, so scanning in there started my two day pass. A couple hours later, my day 1 had ended after one excursion. Is there a reason it’s not 24 hours?

“If it is too good to be true, it probably is”. At first look you would feel they provide better value for money. However, most attractions will treat you like a freeloader. I took a two say pass for miami. And the pass stated “just show up and show the pass”. But Most of the good attractions mentioned they only allow limited people from gocity pass. That means each day, if you go early, you can get one to one good attraction and by the time you finish it all the other ones are sold out. Their customer service is horrible and do not honor the misleading claims stated in the pass. They offered us a partial refund provided we go to multiple attractions and prove that none of them is accepting go city pass. That makes no sense given our valuable time of lost in the process. That said, it is still worth it if you plan to go to multiple attractions. I got a 50% discount on the pass. So covering 4 attractions from the list of 40+ attractions (some are far away from miami and some are not worth your time) will make up for the cost. So plan to book and pay directly for the main attractions like speedboat and if you did end up taking a pass, use it for the less popular attractions. Always call ahead and try to book it as much as possible.

This has the option to add activities to an itinerary, but I couldn’t figure out how to view that itinerary after adding activities to it. I eventually figured out that if I add activities to my “favorites” instead, I was able to see a list of favorites.The favorites button is a white button which is displayed on top of an image of the activity. Unfortunately one of the activities I wanted to add to my favorites had an image that was white too in the area where the favorite button was (white on white) so I had no idea whether I was successfully tapping the favorites button. I eventually figured out that I could tap where I thought the favorites button probably was and then go to my favorites list and check if the activity was listed in my favorites…nope, not there. So I tried again…That time it worked.So after some trial and error I got this to work acceptably to be able to see a list of the activities I plan to do and tap on them to get directions to them. It would be helpful to have these things improved though.