Vietnam Airlines

Name: Vietnam Airlines
Rating: 2.6 (251 reviews)
Author: VIETNAM AIRLINES JSC

Travel

Free · Designed for iPad

251 Ratings
Ages

4+
Years
Category

Travel
Developer

VIETNAM AIRLINES JSC
Language

EN
+ 8 More
Size

168.4
MB

Welcome aboard! All you need for your upcoming trip is packed in one app. Let’s explore Vietnam Airlines App’s main features: 1. Best airfare deals, additional services, and exclusive offers for App users are updated everyday 2. Book ticket easily in a few simple steps with multiple payment options 3. Get the latest flight updates at a glance and never miss your flight by simply allowing us to send notifications to your mobile device. 4. No more queuing at the kiosk, check in via App and simply save your boarding pass offline and you are ready to go! 5. Use booking reference to download movies and enjoy watching offline throughout your journey 6. Review and update all the details of your Lotusmiles account at your fingertips We currently support following languages: English, Vietnamese, Japanese, Korean, French, German, Russian, Simplified Chinese, Traditional Chinese. Download Vietnam Airlines app now and explore the world your way! Your feedback is important to us! We are happy to have your review to help us improve and continue enhancing your experience via our Vietnam Airlines app.

Ratings & Reviews

2.6

out of 5

251 Ratings

Poor user experience
07/26/2020

Bình Đoàn
Vietnam Airlines is a national airlines, however, both website and mobile app have been designed badly, like for a private company. Even some ride hailing apps could do it much better. This review will be applicable for mobile app, but can be extended to web as well.After many upgrades, the app runs still unstably, loading data very slow. As a mobile app, the designers need to think how to fit with different mobile devices, support either portrait or landscape layouts. However, the app only supports portrait. Are the designers (AND/OR) Vietnam Airlines not thinking of the UI/UX before launching the app?

Developer Response
We’re so glad you reached out and share your thoughts. We never want you to feel disappointed and we’d like to hear more about your experience through email onlinesupport@vietnamairlines.com in order to help.
Poor user experience
07/26/2020

Bình Đoàn

Vietnam Airlines is a national airlines, however, both website and mobile app have been designed badly, like for a private company. Even some ride hailing apps could do it much better. This review will be applicable for mobile app, but can be extended to web as well.After many upgrades, the app runs still unstably, loading data very slow. As a mobile app, the designers need to think how to fit with different mobile devices, support either portrait or landscape layouts. However, the app only supports portrait. Are the designers (AND/OR) Vietnam Airlines not thinking of the UI/UX before launching the app?
Developer Response 08/23/2020
We’re so glad you reached out and share your thoughts. We never want you to feel disappointed and we’d like to hear more about your experience through email onlinesupport@vietnamairlines.com in order to help.
An embarrassment for a national carrier
Jun 30

Traveler Le
What an embarrassment of an app from a national carrier. Every update fixes nothing substantial. I hope this will improve. The only function actually working is booking, the aesthetic, and nothing else. Cannot check in, a huge hassle to see and manage booking, cannot modify booking, cannot retrieve boarding pass, terrible frequent flyer management etc!? Almost everything has to be done in person like it's 1990s. Instead of using the notifications to spam customers , maybe try to make it useful with gate information, luggage information, trip delay info; nobody cares about all the promotion notifications when the web and mobile applications deliver such a sorry of an experience. Absolutely Unacceptable. No other airlines have this issue. Get your act together, get some competent and disciplined developers to get this to work, it really isn't rocket science. I want to support you, please fix it.
An embarrassment for a national carrier
Jun 30

Traveler Le

What an embarrassment of an app from a national carrier. Every update fixes nothing substantial. I hope this will improve. The only function actually working is booking, the aesthetic, and nothing else. Cannot check in, a huge hassle to see and manage booking, cannot modify booking, cannot retrieve boarding pass, terrible frequent flyer management etc!? Almost everything has to be done in person like it's 1990s. Instead of using the notifications to spam customers , maybe try to make it useful with gate information, luggage information, trip delay info; nobody cares about all the promotion notifications when the web and mobile applications deliver such a sorry of an experience. Absolutely Unacceptable. No other airlines have this issue. Get your act together, get some competent and disciplined developers to get this to work, it really isn't rocket science. I want to support you, please fix it.
Too many details asked to simply login
Jun 28

CEA_USA
The app was updated and it wouldn’t allow me to login with my original login details. I tried using my email and phone number but it rejected those. Then I had to find my booking number, PNR, frequent flyer #, member account number, and Lotusmiles number to login. Please make the login process easier by asking for 1-2 pieces of information. I ended up deleting the app and created a new profile under Lotusmiles. It took me over an hour to complete this process.
Too many details asked to simply login
Jun 28

CEA_USA

The app was updated and it wouldn’t allow me to login with my original login details. I tried using my email and phone number but it rejected those. Then I had to find my booking number, PNR, frequent flyer #, member account number, and Lotusmiles number to login. Please make the login process easier by asking for 1-2 pieces of information. I ended up deleting the app and created a new profile under Lotusmiles. It took me over an hour to complete this process.
Need lots of improvement
Aug 28

Sle.Ender
Tons of features are missing. 1st, there is no way for the app to remember my personal info, so I always need to retype every single time I need to book a ticket. 2nd, similar with payment method. 3rd, it’s always buggy and laggy when I tried to book ticket at peak season/time. Pricing is so inconsistent and purposely made difficult to get a discounted deals.
Need lots of improvement
Aug 28

Sle.Ender

Tons of features are missing. 1st, there is no way for the app to remember my personal info, so I always need to retype every single time I need to book a ticket. 2nd, similar with payment method. 3rd, it’s always buggy and laggy when I tried to book ticket at peak season/time. Pricing is so inconsistent and purposely made difficult to get a discounted deals.

For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!

Version 8.4.8

Dec 10

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Location
- Identifiers
- Usage Data
- Other Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Identifiers
- Usage Data
- Other Data