Korean Air My 4+

Your own personal travel app

Korean Air Lines Co,. Ltd

    • 4.3 • 481 Ratings
    • Free

Description

■ Features
- Booking, check-in, and ticketing
- Personalized travel info per itinerary
- View the cabin of your aircraft with the 360° VR experience
- Real-time flight info via the app's push notification
- View baggage load status
- Login by using PIN number or biometric authentication
- Confirm boarding pass and SKYPASS card offline

(iOS) We recommend that you upgrade to the latest version of Korean Air’s app for the newest features and fixes. Compatibility: Requires iOS 11 or later.

What’s New

Version 1.3.5

- Meet our Chatbot service also in Chinese and Japanese language.
- Cleaned out bugs and improved performance to provide stable service.

Ratings and Reviews

4.3 out of 5
481 Ratings

481 Ratings

ChattaHachi ,

WOW!!!

here is 5 stars for showing me the best example of how to make an app the worst! thanks for the lesson! good luck

Developer Response ,

We are sorry for the bad experience and we appreciate your valuable comment. It would be a good opportunity to improve our app if you could let us know in which particular experience you disliked. Thank you for using our app and we hope to get a real 5-star when we meet your expectations soon.

Wabbapets ,

Downgraded

I don’t understand why we had to download a new app instead of update. Here are my problems:
1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward.
2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME.
3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back.
4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was.

I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.

Developer Response ,

We are sorry that your experience did not meet the expectation, and most of all, thank you for your detailed feedback. We have noticed the permission issue and it is now fixed in the latest version.
We have moved to a new application platform along with evolution of the new booking system, and we believe this may brought some confusion to our customers. We apologize any inconvenience caused. Also, we are looking into the suggestions raised and will apply them as soon as possible.

We will work hard to make the experience better, and we hope to have you back as our customer.

Kngjmz ,

Horrible transition to new app

Downloaded the new app and couldn't login because "No match for user ID". Tried everything (skypass number, social login, and user id) and it kept saying no match for that account. Finally called in and found out they reset my password without even telling me. Past trips are all gone. This app feels like a UI design upgrade and UX functionality downgrade.

Developer Response ,

We are sorry you had a bad experience. We have noted the issue regarding past trip information display, and working hard to resolve the issue promptly. On the other hand, personal information is stored and managed in password protected mode. If you feel your account is not secure, please send an email to privacy@koreanair.com with your personal details to verify you. We pledges to do our best to protect the privacy and personal Information. Please understand that we are collecting suggestions from our customers and will strive to upgrade UX functionality. Thank you for your meaningful review.

App Privacy

The developer, Korean Air Lines Co,. Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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