Atera

Name: Atera
Rating: 1.7 (107 reviews)
Author: Atera Networks LTD.

Atera RMM & PSA software

Free

107 Ratings
Ages

4+
Years
Category

Utilities
Developer

Atera Networks LTD.
Language

EN
English
Size

73.3
MB

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

Ratings & Reviews

1.7

out of 5

107 Ratings

3 of the 5 features are missing...
02/17/2020

Dec_IT_Guy
On the feature board, there were 5 features promised for the app:1. Push Notifications for chat, alerts, and other notifications.2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching).3. Scheduler (Shifts, holidays, sick leave, etc)4. Task management 5. Remote connections.In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).
3 of the 5 features are missing...
02/17/2020

Dec_IT_Guy

On the feature board, there were 5 features promised for the app:1. Push Notifications for chat, alerts, and other notifications.2. Technician GPS Tracking (If you've used TSheets, you know how useful this is for timesheets and dispatching).3. Scheduler (Shifts, holidays, sick leave, etc)4. Task management 5. Remote connections.In this release, the only features are push alerts, remote connectivity, and you can view customers. No GPS tracking, scheduler, or task management. And unfortunately, you cant see tickets, which would really be useful, and is strange since the ‘mobile’ version of the app would let you do it (but was a little hamstrung since you couldn't leave notes on the time entries. Hopefully the other promised features are coming soon (and don’t cost extra...).
Doesn't Help
02/18/2023

AteraNot
I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.
Doesn't Help
02/18/2023

AteraNot

I was really hoping that this app would at least get me some solid alert notifications, but it doesn't. I'll get notifications all right, but when I eventually get into the app, the notifications aren't in there. Refreshing the list doesn't help. As an example, I got an alert notification telling me I have a critical CPU alert, but the alert doesn't show which device. I swipe the notification to open it, have to log into the app (virtually every time), which includes having to enter my email address (it doesn't remember that). Once in, I go to alerts, and it lists a few warnings, but the critical alert isn't even in the list. Pretty much worthless for my intended purpose. Very frustrating.
Pretty terrible
Nov 7

Tiiilerteee88
I would give zero stars if I could. The app is very unstable and unreliable. Logging in almost always fails a few times. It is slow, clunky, and does not refresh information. The filters don’t always work. I see random tickets that have been resolved or deleted that show up- even when filters are set correctly. Not a very helpful app - especially in the IT field, where reliability and timeless is crucial. I could see if this was nearly stages but this app is 4+ years old. Basic bugs should be worked out by now- especially with how much AI they use. Stop focusing on AI and just make the core foundational features function reliably.
Pretty terrible
Nov 7

Tiiilerteee88

I would give zero stars if I could. The app is very unstable and unreliable. Logging in almost always fails a few times. It is slow, clunky, and does not refresh information. The filters don’t always work. I see random tickets that have been resolved or deleted that show up- even when filters are set correctly. Not a very helpful app - especially in the IT field, where reliability and timeless is crucial. I could see if this was nearly stages but this app is 4+ years old. Basic bugs should be worked out by now- especially with how much AI they use. Stop focusing on AI and just make the core foundational features function reliably.
Not dependable
Jul 23

D_Jaxx22
It’s very frustrating how often it doesn’t work when you need it in the field. If it will let you log in successfully, it may just plague you with a blank screen where it looks like the data just fails to load and leaves the entry templates in the background. No way to refresh. When it does work, if you don’t use it for like 10 minutes you’ll have to log back in and hope you don’t get the blank screen again. Timeout is a feature to combat the blank screen maybe?I want to like Atera but man.. Prioritize shoving Copilot down your throat but can’t have a dependable mobile app.
Not dependable
Jul 23

D_Jaxx22

It’s very frustrating how often it doesn’t work when you need it in the field. If it will let you log in successfully, it may just plague you with a blank screen where it looks like the data just fails to load and leaves the entry templates in the background. No way to refresh. When it does work, if you don’t use it for like 10 minutes you’ll have to log back in and hope you don’t get the blank screen again. Timeout is a feature to combat the blank screen maybe?I want to like Atera but man.. Prioritize shoving Copilot down your throat but can’t have a dependable mobile app.

Fix: Resolved an issue preventing tickets with custom fields from being closed. Fix: Keyboard layout bug

Version 1.1.0078

Dec 14

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

You Might Also Like

Splashtop for RMM

Remote Support and Access
Domotz Pro: Network Monitoring

Utilities
ThreatLocker Admin

Utilities
MSP360 Control

Utilities
Meraki

Utilities
FortiExplorer Go

Utilities
Bitdefender GravityZone MTD

Utilities
netool.io Pro2

ne1d
N-able Passportal

Utilities
Acronis Cyber Protect

Mobile Backup for Business