I love doing spark. Been doing it since inception and have seen a lot of wrinkles ironed out along the way however this one wrinkle is hard to take right now. I a bit disappointed in that it’s taking so long to resolve. In the middle of a shopping delivery I was loading my car and was prompted to do an identity check where you take a selfie which is not uncommon and is usually immediately approved. I sat in my car for several minutes waiting for the approval because I could not proceed to get the address info until that was complete. After so long I called support and was instructed to return the items to the store. A 2 hour ordeal because the store was refusing to take the items and support wasn’t very helpful. Eventually the store voluntarily thought to contact the customers and ask them to cancel the order on their end. One week later the app is still telling me my identification is in review. I contacted support again and was told I’m not the only driver with this issue. That doesn’t make me feel any better because they keep referring to the REAL identification review that I had already completed weeks ago making it seem like there is a gap in communication somewhere. Anyways just thought I should try posting the issue here in an attempt for extra set of eyes or help. Just thinking of all the money I am missing out on seeing the incentives that’s going on during my involuntary absence.

i drive for more than one of the other delivery services, been picking up from walmart enough lately that it made sense to sign up, the only thing that doesnt make sense is how they choose to never fix the broken app that does not upload a wide variety of documents across the board,initially i thought it was just some dummy mistake on my own part being new and unfamiliar with the new menu options jargon and placement thereof, nooe called driver support and accidentally dropped like 37 f-bombs all over their face during the explanation and, whell i stopped mid sentence with a quick question nothin serious, why didnt my rant get interrupted with you lecturing me about how "un-"pro-fesh-yon-eLL" and "diss-ree-seckt-fuLLL" the language may or may not be, (it was at that moment i suspected them of being agents of the dark web scammers or whatever, thought about how i dodged that bullet, googled the problem as usual, and it occurred to me that an open line phone call is plenty more than enough what theyd need to hack my system and replace my google results with their wednesdaywikkipediaweezults and less imaginative folk would be none the wiser, what caught my attention was how i always clear all apps and windows before any kind of phone call, wrote down the website they told me to go to for uploading documents and without typing that website And the spark driver app were waiting....pshhh nice try

For your first few weeks you will receive a very high volume of orders, after they realize you start making more than they’re willing to pay per week they begin to limit the amount of orders you receive as well as “top dollar” orders. They tell you to maintain a 70% acceptance rate or more to receive the best offers but this has not proven to be true. They send out incentives for 12 or more orders but then tell you there just so happens to be low order volume during the duration of the incentive in that zone.I have reached out to customer service and they have no answers. I was making decent money in the beginning but my income has been cut into 1/4 of what I was making when I first started. The delivery range covers millions of people in my city I find it very hard to believe that from one week to the next people just stop needing groceries delivered. Inconsistency in the order volume when the app indicates high volume based on historical data does not make sense. If order volume was low on my device why is it indicating that it was high last week when it clearly shows otherwise. NERD POWER I guess anything to collect funding for their employees leaving us to pick up scraps to keep business going. Your rating is horrible for a reason the developers need to be investigated

I’m writing this review because there is no way to send feedback in the app at least not that I can find but i find that the app needs 2 good updates one being I wish it would give you from well your current location is at two. The total miles it takes to complete the order. I hate when you get a good order and you want to take it but you might be 20 minutes away from that Walmart and then it’s gonna take another 20 minutes to complete the order. I feel like should definitely update that to where it’s from your current location to how long it’s gonna take to complete the order as far as miles go and the second update they need to update the camera for when you have to scan IDs I have getting the ID to scan and I always have to enter the manually which takes a little bit of extra time and I just thought they need to update that that being said I think this app is very nice and laid-back. I like this more compared to doing DoorDash because they don’t penalize you for declining so many orders and so forth it’s just kinda nice and it’s a little bit more laid-back. I feel like and I just enjoy shopping so it’s pretty nice. That’s why I gave it a four stars because I feel like it’s lacking at least those two important updates that I feel like that they should consider and there’s also no way to send feedback in the app as far as I have seen