As a devoted patron of BIBIBOP, I can confidently attest to the exceptional quality of both their food and service. Beyond the fresh and delicious fare, what truly sets BIBIBOP apart is their emphasis on people. During my recent visit to the Keystone location, I was warmly greeted by the new Store Manager whose engaging and enthusiastic demeanor left a lasting impression.The dedication of the staff at BIBIBOP, exemplified by the outstanding leadership at the Keystone branch, reflects a commitment to excellence that extends far beyond the kitchen. It’s evident that BIBIBOP prioritizes not only fresh ingredients but also top-tier talent, resulting in an unparalleled dining experience.I am grateful for the consistently high standards upheld by BIBIBOP and commend their focus on both quality food and exceptional service. My loyalty to BIBIBOP is unwavering, and I eagerly anticipate many more visits to come. Hats off to the entire team for their dedication and passion!

Bibibop has great food, the rewards are really solid, but the app is pretty bad. It isn’t the most user friendly. Looking at your current order isn’t possible once it’s placed and you leave the initial order screen. You can’t cancel the order once it’s been placed and leave that initial screen. The recent orders aren’t in chronological order. It may seem stupid and inconsequential, but keep in mind the minute details are a big part in defining an app, other companies have whole teams dedicated to stuff like this, like what the buffering circle looks like, the scroll feature, button design, etc. I’m not saying the app needs all that, but addressing small items like this make the usability of the app much more appealing.

To start, BIBIBOP hits. The app years ago was solid, it did the job. I hadn’t gone for years, then, I went like 10 times in 2 months.I decided to order through the app one day. Not certain if I had an account, it asked for my phone number to what I assume was to create a new account. It said the phone number was already in use. That is fine, and I somewhat expected that.What I don’t expect was that I could go no further. There was no button to go back. So, I close the app and open it back up. Same thing, phone number being requested and there is no way out.I shut off my phone, same thing, requesting my phone number and no way to go back. I left it at that. 2 months later, I try again. That is today. I delete the app, redownload the app, instead of creating new I try to sign in to my previous account. Somehow, I sign in on the first try.Then, I go to order. While trying to order the page refreshes constantly, sending you back to menu page. Looking for a drink? You have about .5 seconds to select it before the page takes you back to the top.After troubleshooting, I turn off WiFi and only use cellular. This for some reason worked.After about 20 minutes I was finally able to order. So next time, I have to remember, shut off my WiFi.

It doesn't remember what location you click on when you go to start your order so you have to search again. It also doesn't remember i'm logged in when I go to pay so I have to sign in again. For example on the "profile" screen i'm logged in but when i click the little person icon on the "order" screen it says i'm not signed in. It's almost like the order screen is a website completely separate from the rest of the app. And if anything goes wrong along the way when filling your cart and paying you have to start the whole thing over. Like if your finger slips and you click the account button it erases everything even if you are mid check out. I've been trying to order for 15 minutes and might just give up. Please make it easier for me to eat your great food! Do user testing on the app!!!