Northumbrian Water
Manage your bill
Only for iPhone
Free
The easy way to manage your Northumbrian Water account. Use our app to
Create an online account. If you already have one, you can use the same login details
- Make secure payments by card and Apple Pay
Submit meter readings - scan your meter with the flash of your smartphone
View new and old bills
Set up a payment plan
Change payment details
Set up a Direct Debit
more - Improvements to meter reading capability
- Fixed some pesky bugs
3.0.1644 Jun 30
- Improvements to the “Explain My Bill” experience
- Fixed some pesky bugs
3.0.1635 Jun 24
- Improvements to the “Explain My Bill” experience
- Enhancements to the payment journey
- Improved account creation and security features
- Fixed some pesky bugs
3.0.1614 May 14
- Improvements to the Explain my bill functionality
- Enhancements to the payment journey
- Metered customers can now see their meter read history
- Fixed some pesky bugs
3.0.1601 Apr 8
- We fixed some pesky bugs
2.0.1585 Mar 5
- This update includes preparatory improvements for a feature coming in a future version of the app
- We've also fixed some pesky bugs
2.0.1565 Feb 2
- Improved the payment journey for customers, making it clearer and easier to pay
- Enhanced meter read validation to help ensure customers are billed accurately
- Added clearer information and navigation on the Dashboard
- Introduced email address validation to improve account security and communication
- Improved the experience for customers managing multiple accounts
- Fixed some pesky bugs
2.0.1549 12/15/2025
- Enhanced login, registration, and security features.
- Improved meter reading guidance and clearer updates on meter installation progress.
- We have also fixed some pesky bugs
2.0.1542 10/28/2025
- Improvements to registration, login, and account management, with clearer messages, better validation, and updated wording to make managing your app experience simpler and smoother.
- Enhancements for SMART meter customers to provide a more reliable and seamless experience.
- We have also fixed some pesky bugs.
2.0.1522 09/03/2025
- More helpful confirmation messages have been added to let customers know when they’re being redirected to the website, so they can easily decide whether to continue there or stay in the app.
- Additional checks have been added for telephone numbers and email addresses to promptly alert users of any invalid entries, ensuring a smoother and more seamless customer experience.
2.0.1508 07/24/2025
- We have fixed some pesky bugs.
2.0.1501 07/16/2025
- General bug fixes and improvements.
- We’ve simplified your marketing preferences during registration and within your My Profile section, making it easier for you to manage how you’d like to receive communications from us.
- When we start installing smart water meters in your area, the app makes it easy to view and manage your account at every stage of your smart meter journey. You’ll get updates on key events — like when your smart meter is being installed, when your price promise starts and ends, when your meter connects to the network and when you can start tracking your usage in the app.
2.0.1489 06/23/2025
Some of the images on the app dashboard have been refreshed, to give things a cleaner, more modern look.
Additional links have been added to the leak alert details page, making it easier to access the information you need.
Smart graphs have been updated to give a clearer view of consumption.
Customers updating their name via Deed Poll can now upload supporting documents directly through the app, making the process quicker and easier.
Some bug fixes have been made to help keep everything running smoothly.
2.0.1466 04/24/2025
- Preparing our app for service updates and enhancements to usage data for our customers with a Smart meter.
- We have also fixed some pesky bugs.
- Improved messaging for our Smart customers
2.0.1430 01/16/2025
- Preparing our app for service updates and enhancements to usage data for our customers with a Smart meter.
- We have also fixed some pesky bugs.
2.0.1427 01/13/2025
- Improved navigation for a smoother transition back to the homepage after updating 'My Profile.'
- Enhanced overall app stability and performance.
- Refreshed icons to help customers use them to identify the relevant action they need to take.
2.0.1391 10/10/2024
- Improvement to the way alerts are displayed on the app
2.0.1381 09/05/2024
- Better messaging for customers when a bill is not available to be viewed.
- More secure account management through improvements to email verification.
- Fixed some pesky bugs.
2.0.1373 08/13/2024
- Allowing direct debit and water direct customers to make additional payments, for greater control of their account.
- Improvement to online account setup and account verification.
- Fixed some pesky bugs.
2.0.1354 07/16/2024
- Change to the dashboard, helping Half Yearly customers ensure that their payments are on track.
- Fixed some pesky bugs.
2.0.1336 06/17/2024
- Accessibility improvement to adjust the font size on the app when large font is selected in iPhone settings
- We've made some bug fixes around Apple Pay
2.0.1315 05/02/2024
Accessibility improvement to adjust the font size on the app when large font is selected in iPhone settings
2.0.1313 04/29/2024
- Improvements to the meter read journey to make submitting a meter read even easier.
- Update to the smart usage guide, so that smart customers are better informed about the data shown to them.
- Improvements to the message centre for a better customer experience.
- Fixes for pesky bugs.
2.0.1299 04/02/2024
Stay connected with our latest update featuring push notifications. Receive useful updates, alerts and reminders.
Go to phone setting to switch on notifications.
1.0.1200 02/21/2024
- We have fixed some pesky bugs.
1.0.1137 01/31/2024
- Improvements to meter reading capability
- Fixed some pesky bugs
more Version 3.0.1644 Jun 30
Data Not Linked to You The following data may be collected but it is not linked to your identity:
