Acuity Scheduling Client 4+

Great Start But...

Great Start but some added features would be great! For example: allowing clients to create an actual login for their account. That way if I (the service provider) make an appt on my end, it still shows up under the client’s login/account. Also, past appts before this app was even created should be under a client’s login. This app basically lets clients book without hopping on their web browser and going to a website. It’s great but can only get better! Thanks for making a client app for Acuity!

Developer Response ,

Thanks for the note! Check back very soon for this!

Zero Customer Support

Does this app work? Yes and no You can book a class or schedule an appointment BUT there are major flaws and no response to customer support questions. 1. You can’t update expired credit cards, so you have to add your card again and can’t remove the old one. Every time you go to pay you have to pick the one you want. 2. You can’t remove businesses you don’t book appointments at anymore. I’ve technically removed old businesses only to see them reappear immediately. 3. You have to login and out frequently because even though you’re logged in, your information doesn’t show up. Would be great if there was any kind of help with this app, but there’s not and you’re stuck using it if the business you like uses it. There are a number of scheduling apps that don’t have any of these issues. Hopefully they fix them.

UPDATE I have screenshoted and sent in requests 2 or 3 times and no response. It’s why I posted my review.

Developer Response ,

Thanks for getting in touch! I wasn't able to locate any tickets under this name. Please go to support.squarespace.com/hc/requests/new and click "I don't have an account". Select Acuity/Squarespace Scheduling from the list, then select Scheduling Mobile App from the second list. Next, scroll down and click Contact With Email. Thank you in advance!

Yes yes yes!!!

This is going to be a lifesaver!!! No more clients overwhelmed with confirmation emails and claiming they never received the link (spoiler alert: they didn’t they just signed up for 100 appointments and can’t get the emails straight) I’m so excited about this I just want to scream - the upcoming appointments feature is going to be so nice. Plus clients who are like “this system is too complex” especially my older folks will hopefully find this more simple. Thank you acuity- this is really a level up, I hope you can tell my enthusiasm this is so great. Onwards and upwards!