When multiple tickets purchased under a single person’s mileage (i.e. purchase of a self and a family member with a family mileage and with different departure date), the default reservation that shows on the purchaser’s mobile app’s home page may NOT be the purchaser’s own reservation. It appears that the reservation list is based on only chronological order. When the app is opened, the home page should show its own reservation first even if multiple tickets were purchased. Because of this, it gets confused as to whether the ticket was purchased under a wrong name or not. One must go through multiple steps to the “purchase list” page to see all the details, which defeats the purpose of showing it on home page.It is shame this app tries to block a not so good review with a nick name scam

I’m a frequent flier on KAL and I use this app for everything from purchasing the ticket to selecting seats to ordering special meals and even changing ticket dates. I find it informative and user-friendly. All my information is saved making it easy to book and check in for my flights. I did not feel this way when the app first launched, but over the years there have been many improvements and now I find it very convenient and helpful to use.

I don’t understand why we had to download a new app instead of update. Here are my problems:1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward.2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME. 3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back. 4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was. I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.

Once we checked in to board at the front, we headed into the airplane. The boarding passes disappeared from the main screen but alas, the staff needed to scan boarding passes one more time right in front of the plane and we could not enter because according to the app we had checked in. We were stopped and could not enter the vessel. The staff had to return to the front and print out physical copies. This UX defeated the whole purpose of the app so much so that it needed a physical copy printed. Terrible unnecessary stress.