LCNGA App 4+

Lancaster County Natural Gas Authority

Designed for iPad

    • 2.3 • 7 Ratings
    • Free

Screenshots

Description

Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications and more. Nearly everything you can do from our “Customer Portal” can now be handled instantly whether you’re at home, at work, or on the go.

What’s New

Version 1.614.0039

UI Enhancements

Ratings and Reviews

2.3 out of 5
7 Ratings

7 Ratings

Green Cactus ,

Funny App

This app is strange. UI is off from the first screen. And it doesn’t really give you anything that you cannot do in other ways like using the website directly.

Someone else has mentioned the 2 dollar convenience fee when you pay online. I don’t really understand this: the convenience is not only for me but for you as well, you don’t need to send me a bill since I opted in to e-bills. But I end up paying 2 extra bucks.

JRev67 ,

Terrible UI; App serves little to no purpose

Quite possibly the worst user interface I’ve seen since I’ve had an iPhone. Besides that the app serves no functional purpose other than letting you set up mobile notifications, which aren’t really necessary anyway. Not to mention LCNGA charges a service fee to pay online so you might as well use your bank’s “mobile banking” to send them a check on your behalf and save yourself the $2 when you get the “new bill” email (or regular mail version). Unless you absolutely need your gas bill history at your fingertips for some strange reason, don’t bother. Wonder how much money LCNGA blew on this lowest bidder project. The money would have been better spent designing a modern responsive website that worked across varying screen sizes. It’s 2021 and their current site says “Mobile Devices Are Not Supported.” 🥴

Developer Response ,

Dear JRev67,
Thank you so much for your feedback and for taking the time to post this review. We have other ways to avoid the $2.00 credit card fee. That fee was started in July 1, 2016, there will be a $2.00 charge for credit card payments. Our online portal has been updated and now supports any type devices. If there's anything else we can do to help, please let us know. Your business means a lot to us, so if you ever have additional feedback please contact us. Thank you,LCNGA

RDD343 ,

App

Works great. Can make a payment and view bill.

Developer Response ,

Dear RDD343,
Thank you for your review

Thanks for the five-star rating. We really appreciate the support, so glad we were able to assist you!

App Privacy

The developer, Lancaster County Natural Gas Authority, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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