CLT‪+‬ 17+

Mapping and Feedback issues

I have to tried to put in a few requests for light sequence changes as well as submit feedback about the light request not working but the feedback portion of the app doesn’t work either. I get an error message saying request Type ID is required but there isn’t an option for that... so yeah this app has great potential but has some bugs to work out...so 3 stars for now.

Developer Response ,

Sorry to hear you were having issues with the new app, but thank you for the information and letting us know about the error with the Mobile App Feedback. We used it to correct the "Request Type Id" error in the latest update. Please, feel free to send us further details about your experiences as we are dedicated to updating the app to be as useful as we possibly can.

Utter garbage, totally useless

This piece of trash is easily a decade out of date, you can’t see your bill or pay your bill though it, and their website doesn’t work on mobile devices for payment because they’re using an archaic payment service that apparently has no API they could call. I’d have sent them feedback, but their feedback form requires a Charlotte address, and my Charlotte address comes up in the search and the form then rejects saying it is not a valid Charlotte address, so then you can’t even submit feedback.
How this disaster got the stars it has is beyond me. There is literally nothing functional about this app, I’d give it less stars if I could.

Updated app is broken

I have scheduled a bulky item pickup before, but since the last update, it doesn’t work. I can enter everything except my address. The app ‘finds’ my address but then won’t save it to the field. I tried to save it to my profile, but that has the same issue.