CLT+ is the City of Charlotte service request and information app.
All communities within Mecklenburg County that receive city services can access CharMeck 311 through CLT+.
Whether you need trash pick-up, want to report a code violation in your neighborhood or a stray animal, CLT+ is designed to meet your everyday needs.
Supported city departments include Solid Waste Services, Storm Water, Charlotte-Mecklenburg Police Department, Charlotte Water, Neighborhood & Business Services and Charlotte Department of Transportation.
Residents can also request a municipal service by visiting

What’s New

Version 1.0.3

Addressed the iOS 13 related UI issues.

Ratings and Reviews

4.0 out of 5
6 Ratings

6 Ratings

Wilhelm3/4/5/6 ,

Nice first version. Appreciate the city being mobile friendly 😊

The reporting portal is glitchy. I can send screenshot. Maybe do more user testing. I have iPhone 10 Max XS, but colors show funny, maybe dark mode issue on iPhone recent update, no way to email developers vs posting publicly. Great initiative for efficiency put more cash and headcount to it to support the developers.

EmmaJadde ,

Mapping and Feedback issues

I have to tried to put in a few requests for light sequence changes as well as submit feedback about the light request not working but the feedback portion of the app doesn’t work either. I get an error message saying request Type ID is required but there isn’t an option for that... so yeah this app has great potential but has some bugs to work 3 stars for now.

ajbg2995 ,

Great idea but not there yet

I tried to call 311 this morning about a neighbor’s nonstop barking dog and the touchtone system didn’t work so I downloaded the app. The app didn’t have a nuisance animal complaint spot so I tried to put in some feedback but it requires a request ID type and there is no spot to input that so it wouldn’t send. Useless for now


City of Charlotte
29.9 MB

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Unrestricted Web Access


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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