CATS-Pass 4+

The way to pay! Anytime‪.‬

City of Charlotte

    • 4.8 • 6.5K Ratings
    • Free

iPhone Screenshots


It’s the way to pay! CATS-Pass is the official mobile ticketing app for the Charlotte Area Transit System. CATS-Pass offers a convenient way for you to purchase and use tickets instantly on your smartphone – anywhere, anytime. CATS-Pass also gives you access to trip planning tools. Download the app, buy your transit pass and plan your trip, right from your phone.

Features include:
• Purchase passes instantly via debit/credit card, Apple Pay or Google Pay
• Step-by-step travel directions
• Cash Wallet feature
• Personalize the app by saving your favorite routes and pass types
• Connect to other CATS Apps including:
◦ CATS See/Say
◦ CATS Art In Transit
◦ TrackCATS

What’s New

Version 1.3.0

Stability updates and bug fixes

Ratings and Reviews

4.8 out of 5
6.5K Ratings

6.5K Ratings

Rlstate ,

Train arrived just as I arrived. I didn’t have time to buy ticket.

The security agent talked me through downloading the app and was extremely cordial about my indiscretion. I had forgotten my wallet and was running very late to an uptown event at the convention center. I appreciated his method of interaction and I think that’s the best way to approach riders! Two-thumbs-up!

Developer Response ,

Thank you for your feedback!. If you would, please send this compliment to, and include the station, date and time to recognize the security agent for the positive experience.

Schnab ,

Big step forward, still needs improvement

I was able to go from downloading the app to buying a ticket in about a two-block walk, which was a huge win. (One signup annoyance - give me the option to verify via text instead of email.) For the most part, it was easy, intuitive, & seamless. But several other aspects of the app are confusing or frustrating in ways that make me wonder if design & dev teams ever spoke to or shadowed users about what they’re trying to accomplish (apart from purchasing tickets) in the app when it comes to planning or exploring the system, or what kinds of questions they have as they’re using the app.

I love that bike routes are part of the route planning options, and I hope to see related functionality grow over time.

Overall, the app did what I downloaded it to do - I was able to easily purchase a ticket and see real-time arrival/departure times. But it left me confused or disappointed at a few points along the way.

Developer Response ,

Thank you for your feedback!

Trent 704 ,

They need to have notifications.

They really need to have notifications, I understand not having a set time because every stop is different, but literally one time the bus will be 10 minutes late and another time will be 5 minutes early and I just missed the bus twice and may end up missing work because of it. I HATE the bus, I can’t say it enough. I guess I just have to wait 30 minutes regardless.

Edited- the bus routes still are never accurate which is understandable. But most of all, 90 percent of the bus drivers I meet are always grumpy and have an attitude with anything that is said, weather it’s me or someone else. The experiences I’ve had with the bus makes me want to pay an extra 10 dollars for an Uber, it’s ALWAYS something with these bus drivers.

Developer Response ,

Thank you for your feedback. It seems that the issue you are having is regarding the timeliness of the bus, versus the mobile application. Can you please provide specific details of what you are encountering to, so that we might be able to assist in resolving the issue?

App Privacy

The developer, City of Charlotte, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer


You Might Also Like