NC Quick Pass 4+

Needs flexibility on adding vehicles

Used this for a rental car in the Chicago area. App would not let me add the rental car, had to delete my personal car first. Also did not allow me to go back in date/time for the rental car. My old IL tollway site let me add unlimited cars and also allowed to back date/time. There are times when leaving areas such as airports that you go on tollways immediately.

Developer Response ,

Thank you for the recommendation. We are always looking at additional user experience improvements and have included your recommendation in future improvements to the app.

Horrible customer service

The app works fine for as a little as I use it. It can be clunky and hard to find the correct page. My biggest complaint is that I was lied to by one of their customer service reps. We were making a trip through NC and did not have our pass yet, but I called well before we got to the tiles to double check to see if we had to have the pass, or if an account linked to our license plate was adequate. I was told that we would be fine as long as we marked on the app that we were going to be traveling on the HOV lanes with a high occupancy vehicle. They charged us for all the toll crossings with the note on the chafe stating low occupancy. I disputed the charges and had to make several phone calls and was finally told that it doesn’t matter what I was told, I had to have the decal in place. It was very frustrating and the the customer service reps very very unhelpful. The last one never called me back. This is not a good way to run any business. I wish I could give zero stars.

Developer Response ,

Thank you for your feedback. We apologize for the unsatisfying experience. If you could provide your customer information to the email ncquickpass@ncdot.gov, we will be happy to review the account.

Error messages while trying to set up account

I’ve been trying to set an account for months now and keep getting error messages. I tried using the forgot password function and never received an email and was given a phone number to call if I didn’t receive an email. I was unable to call because I was working 12+ hour shifts seven days a week. finally able to call today and the late charges are much more than the toll charges and they said there’s nothing they can do. this is bad profits and it’s a horrible way for any company to do business.