Download to apply, the HSBC Expat app makes managing your banking simple, secure, and convenient wherever you are.
Our Expat Premier Bank Account is designed to support your international lifestyle, giving you seamless access to global banking. Moving abroad can be complex, but your finances don’t have to be. With an Expat Account, you’ll unlock a range of features, products, and services to help you manage your money with ease.
It takes just a few minutes to get started with HSBC Expat Mobile Banking. Download it today and you can:
• Apply for your first HSBC Expat account*, register and set up digital banking.
• Log on quickly and securely with your Face ID or Touch ID.
• Make payments and view your local and globally linked balances.
• 24/7 chat assistance to answer common banking queries.
• Hold up to 19 currencies in 1 place with our Global Money Account and spend in up to 18 currencies with the Global Money debit card.
• Make fee-free international payments.
How to use the HSBC Expat Mobile Banking app:
• Existing customer: If you’re registered for HSBC Expat digital banking, you can use your existing details to log on. If you’re not yet registered, download the app to get started today.
• New customer (sole account): If you’re not yet a customer, simply download the app, then select ‘open an account’ to apply.
• New customer (joint account): If you're not yet a customer and would like to have a joint account, you can apply by visiting the HSBC Expat website.
To find out more about HSBC Expat, our services or check your eligibility before applying, you can visit our website at:
https://www.expat.hsbc.com/international-banking/products/bank-account/
* Before you apply, please make sure you're 18 or older, opening this account for yourself and you don't already bank with HSBC Expat.
HSBC Expat, a division of HSBC Bank plc, Jersey branch and is regulated in Jersey by the Jersey Financial Services Commission. Please be aware that HSBC Bank plc, Jersey Branch is not authorised or licensed outside of Jersey for the provision of the services and/ or products available through this app. We cannot guarantee that the services and products available through this app are authorised to be offered outside of Jersey.
This App is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation.
The information provided through the app is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted. Terms and conditions apply.
The app itself is fine and works as well as any other banking app I’ve used. But HSBC’s customer service is not that good. I stopped getting confirmations for my payments and after more than two months it’s still not fixed. It can take weeks (if ever) to get a reply to an email inquiry, and then they prefer to call you back which never works due to the 8 hour time zone difference - and if you call them it can be very expensive! I’ve had the same experience with past inquiries, it’s always super slow communication and sometimes no reply whatsoever.
Representative for HSBC
grandgeezer
And that's not a good thing. Insanely complicated to set up. Practically anything you need requires you to call them, at which point the only security is a telephone pin, which may or may mot be treated as s password on their side. "Device limit" appears to be ... one! I've only ever had the app on my main phone, and I updated my phone once after signing up, but now it won't let me in due to my device limit apparently exhausted. Since they appear to have dropped netbank logins using the hard token in favour of ... the app, all access to my cash is gone! So, another painful phone experience with them. If you already have an HSBC Expat account, you don't really have a choice wrt banking apps, but for a sane life, maybe you shouldn't.
Worst process to open a new account
Nickismyname
Tried to open an account. Can only do it online. Tried 3 times and got the error “Something went wrong” with no indication of WHAT went wrong. Asked to call a number on the same error screen. Most unhelpful reps on that line. Keep sending me back to the website to open an account and asking about the error - well your error says nothing useful!Ask to talk to a manager - won’t let me. So they don’t know why people can’t open new accounts and don’t want to find out either. Only large fat banks can operate this way. Bottom line - after a week and multiple phone calls and online applications which ask for every personal data including a real time selfie - I have no call back, no idea on how to open an account. They are a large global bank !!
When calling our Contact Centre, you can now verify your identity using your mobile app.
Version 3.68.0
The developer, HSBC Global Services (UK) Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Identifiers
Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
