I was able to successfully sign up for VIP, seamlessly order some juice, and had it delivered in no time! So I think it’s a great app and the juice is amazing!The only reason I give this 4 stars out of 5 is because I wish the “Offers” tab was moved into the “Shop” tab because those could be consolidated together and that the “Orders” was moved to the Home Screen on the nav so your orders can be more easily accessed.To get to your orders you have to go digging for it by going to the hamburger menu > My Account > Orders.

I have used both delivery and order ahead for pickup options in the app. I once had 6 juices replaced with a new pre workout protein shake. I had ordered another 6 misc juices that were all citrus forward light juices. Needless to say, the protein shakes went into the trash. I attempted a sip and it was awful and nothing I would have ever ordered. No one called to ask for the change on the order and I was charged for something I did not want. I have also had a pick up order where the location called me because 1 of the juices wasn’t in stock and said I needed to provide a substitute or they would cancel my order. I am not sure if that was something new or if they just call the Uber driver when it is a delivery? I had a previous delivery shorted and they gave my a card with a $10 credit. It’s all inconsistent. The app needs to provide an option for a substitute item or they need to call the customer directly for their order before they throw something else in the bag that is not wanted by the customer. Or simply short the item and credit the account. I am hesitant to place online delivery orders now for this reason as that is not acceptable.

The app seems easy enough to use, with some little tweaks that could be made here and there. overall the app is efficient enough. I’ve just placed my first order and I have yet to try the juices, so my star rating may be a bit biased/just based on a small issue that I don’t seem to understand. I live in the Bronx, in New York City, and the nearest Juicery to me is give or take 8-10 miles away from me. I joined the VIP since it seemed the most beneficial to what i wanted to use the app for, and opted for the local delivery option since I figured 10 miles is not that far…right? But they rejected that and made me pay 15 whole dollars for “nationwide shipping“. Not only that, estimated delivery was an entire week later. ...I’m 10 miles away! I figured since we’re literally in the same city delivery would be a breeze, i’m too busy to go to a juicery every time i’m hungry (since i am trying the juice cleanse/fast). I get it if it’s a farm-to-table delivery, i just don’t understand how it works. I don’t think i’ll continue using it since i have to pay so much for something I could ubereats for less, and get in way less time.

The juices taste absolutely amazing! But there was confusion because the juices had numbers on them in numerical order and it different from what was said online in terms of the order of the juices. also, they didn’t tell me they replaced the juices with another juice and I was really looking forward to the pineapple/citrus juice. This was all for the one day cleanse. The app said that they had all of their one day cleanse available but they really did not. I am very happy with the taste of the juices it wasn’t exactly what I ordered and the guy was really sweet at the store that I got it from but I wish I had known in advance that they did not have all of the fruitsTo make the correct juiceBlend. I am going to try the other one located in my city to see if they can give me exactly what is in the juice cleanse. I know everyone is working hard and doing their best and again I’m very impressed with the product