I have been using this platform for almost a year and it is the very most basic of an app and I have tried so many out there. It needs help but for now it does what is needed. Wish they would do a new version that was easier to maneuver from portfolio to transactions and different accounts. The biggest thing this is missing is the capabilities of being able to setup a trade like limits and stuff like that. Please fix. Other than this the company is great but something so simple to make the app work the best and for them to get more revenue by having us being able to act like traders doesn’t make sense.

I attempted to sign up for a new IRA. I have both worked in the financial industry and opened multiple accounts. While I like the security they provide it seemed weird that they delayed me funding my account. At first the email and phone call I received seemed like good customer service. I guess that wasn’t good enough and they want me to do a webinar? When I called and questioned a rep about what phone call Tommy decided it would be fun to act like I didn’t know what a phone call is. I did t understand why one was needed. He said it was to verify my identity but how does talking to me verify my identity. What was my license for? Things like this send red flags. They made me feel like I had to earn the right to get an IRA from them. Like I owe them and that feels suspicious. I u set stand sometimes relationships just don’t work but it was like they were trying to push me off the phone and were trying to find a reason for it to not work. It was just a weird experience that I have never had. I will just use other crypto IRA providers.*Update: I was not annoyed with the security verification I was annoyed at your reps’condescending tone. Acting like I didn’t know what a phone call was and trying to quickly get me off the phone sent up some red flags. Idk how you can try and respond when you weren’t in the conversation?

Aliyah Jackson provided truly exceptional customer service through the BitcoinIRA app. She was responsive, patient, and extremely knowledgeable, and she took the time to explain everything clearly without rushing or talking over me. What stood out most was that she actually followed through and made sure my issue was fully resolved, not just partially addressed. In a space that can feel overwhelming, Aliyah made the entire experience feel straightforward and stress free. This level of support builds real trust, and it made a big difference in my confidence using the app. If BitcoinIRA is smart, they will do everything they can to keep people like her on their team.

Bitcoin IRA is an excellent company on so many levels. Their secure platform is safe and easy to navigate. Trades and swaps are done easily online inside my account. Statements are clear and easy to access.The best feature in my opinion is their outstanding customer service.Navigating crypto trades and understanding blockchain takes some practice. Whenever I have a question, I get professional, prompt customer service and clear answers. One of the best on the team is Aliyah, who is outstanding in her effort to explain things clearly in a friendly, professional manner. She is one of the stars on the Bitcoin IRA team. Thank you, Aliyah!