Public Storage

Name: Public Storage
Rating: 4.6 (103519 reviews)
Author: Public Storage

Easy Self-Storage Management

Free · Designed for iPad

104K Ratings
Ages

4+
Years
Category

Business
Developer

Public Storage
Language

EN
English
Size

40.4
MB

ABOUT THIS APP We take the stress out of storage. Now we've made your self-storage experience even easier. With the free Public Storage app, you have everything you need for contactless storage in the palm of your hands: gate access, bill pay, account management, customer support and more! OPEN GATES & DOORS: Breeze right past the keypads at virtually every location. Just tap your phone and go. Once you’re within range of a gate, door or elevator, you gain access to your self-storage space with a touch. So every visit to your Public Storage unit is speedier. PAY YOUR BILL: Make monthly payments in a snap. Pay your bill or activate AutoPay with one tap for easy, contactless payments. Get notified when rent is due so you’re always on time and freed from late fees. KEEP YOUR ACCOUNT IN CHECK: Manage one or multiple accounts and storage units, all in one place. Update your payment preferences and other settings without a call to customer service or visit to your local Public Storage facility. TALK TO THE SUPPORT TEAM: Get the help you need, right when you need it. Find answers to critical questions. Call for instant support from our friendly customer service team. Drop us a quick note for important, but less timely storage needs. ABOUT PUBLIC STORAGE: Since opening our first self-storage location in 1972, we’ve grown to become the largest owner and operator of storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we have the space you need right in your neighborhood. With complete storage solutions of all sizes, there’s always a storage unit near you that lets you make extra space in your garage or basement, store your car or RV and find a temporary place for your furniture. Plus, flexible month-to-month contracts mean you can adjust your storage space to your short-term or long-term needs.

Ratings & Reviews

4.6

out of 5

104K Ratings

I used to be very happy
04/02/2021

CanyonRayRay
I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.
I used to be very happy
04/02/2021

CanyonRayRay

I was once very happy and even loyal and proud to not only rent from public storage... But I also worked for a company that we had the contract and maintained the lawn and landscape for all Dallas and Fort Worth Public Storages. I wasn’t upset with them when as happens from time to time they get bids like most do from other companies and we got underbidded by a labor force company who didn’t do as good of a job so Inalways kinda hoped you’d call us back. But anyway, that didn’t upset me as I understood since it was done at a time where our collective economy took a nose dive. But I still remained loyal out of feeling connected. What has me down is I first rented out of an much needed on the spot storage unit from divorce and happily got a unit for $70 a month. Well, life happens and things don’t follow our plans and even though rent steadily increased I had to move in with my parents to take care of my dad and could work less and less then my mother also and I worked to pay my bills and now my unit is $170/month. Now, I can go online and see units offered for so much cheaper and understand that the rent should go up some. But a happy medium between $70 and $170 would feel like I’m appreciated for being such a long time tenant. Ya know. Anyway, Thanks for listening. And I know my money whines are by my own doing for taking care of my parents. But such good parents deserve it. Especially all we’ve been through.
The ABSOLUTE WORST customer service I have ever experienced.
12/26/2022

MRT*77
From day 1 I have had nothing but problems, they had an issue 1 time because I froze my account do to identity theft and even though it was at no fault of my own still they blocked my account from being able to make any payments electronically and forced me to have to go in the office to make them in person. Now being I manage a store that is next to impossible considering they are not open when I go to work and closed by time I get off work which meant that I pay much more than I should due to late fees and Lien fees etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either. I wouldn’t recommend this facility to anyone

Developer Response
Thank you for sharing, this helps us improve. -Daniel
The ABSOLUTE WORST customer service I have ever experienced.
12/26/2022

MRT*77

From day 1 I have had nothing but problems, they had an issue 1 time because I froze my account do to identity theft and even though it was at no fault of my own still they blocked my account from being able to make any payments electronically and forced me to have to go in the office to make them in person. Now being I manage a store that is next to impossible considering they are not open when I go to work and closed by time I get off work which meant that I pay much more than I should due to late fees and Lien fees etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either. I wouldn’t recommend this facility to anyone
Developer Response 01/10/2023
Thank you for sharing, this helps us improve. -Daniel
Security
Aug 21

Mommasboy1987
Security is absolutely useless. Public Storage is a scam. My unit on Callaghan was broken into twice as far as as I know and both times they didn’t care and the police didn’t do anything. The only reason other people don’t care, including the other customers is because they haven’t had their units broken into yet and the lady that works there who also gets paid to live there for free above the office has never had their office and the apartment above the office broken into and robbed. The security is so bad you can get away with killing the employees and they still wouldn’t know who did it even with the security cameras always rolling. I know for a fact, my storage locker was broken into twice and they never found out who did it even with the security running their cameras 24/7. They also refused to upgrade the security in and around every storage unit and they refused to hire security guards. Public Storage is absolutely useless. If I didn’t have to work with them because of my situation that I myself didn’t have a choice to be in I would never said foot there in the first place. Public Storage is a complete waste of money and time and if you’re looking for a place to get robbed and your storage broken into then you found the right place.
Security
Aug 21

Mommasboy1987

Security is absolutely useless. Public Storage is a scam. My unit on Callaghan was broken into twice as far as as I know and both times they didn’t care and the police didn’t do anything. The only reason other people don’t care, including the other customers is because they haven’t had their units broken into yet and the lady that works there who also gets paid to live there for free above the office has never had their office and the apartment above the office broken into and robbed. The security is so bad you can get away with killing the employees and they still wouldn’t know who did it even with the security cameras always rolling. I know for a fact, my storage locker was broken into twice and they never found out who did it even with the security running their cameras 24/7. They also refused to upgrade the security in and around every storage unit and they refused to hire security guards. Public Storage is absolutely useless. If I didn’t have to work with them because of my situation that I myself didn’t have a choice to be in I would never said foot there in the first place. Public Storage is a complete waste of money and time and if you’re looking for a place to get robbed and your storage broken into then you found the right place.
Worse place I have ever done business with!
04/07/2022

bufcyhfrhigdgji
I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,

Developer Response
Thank you for sharing, this helps us improve. -Daniel
Worse place I have ever done business with!
04/07/2022

bufcyhfrhigdgji

I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,
Developer Response 05/16/2022
Thank you for sharing, this helps us improve. -Daniel

We’re always working to make our app better for you. In this update, we have: - Performance Improvements: We’ve optimized the app to run smoother and faster. - Bug Fixes: We’ve squashed some bugs to enhance your experience. - New Features: Enhanced security with payment validation. - UI/UX Enhancements: Enjoy a more intuitive and user-friendly interface. Keep automatic updates turned on to ensure you don’t miss any future improvements.

Version 2.20.0

Dec 15

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