I have personally talked to their repair people.. they are forced to tell choice what is wrong with the appliance isn’t covered .. if they recommend to replace .. choice won’t give them work.. they don’t care .. all they care about is getting that 75 dollars for a service call for doing nothing .. one person.. said they pay their monthly rent with just the service call money.. they never replace anything because choice won’t pay them anything for actually doing anything.. they only stay with them for the 75 dollar service calls .. anther service person said .. if they are allowed to change out a water heater .. choice provides them with a cheep horrible water heater they wouldn’t never recommend.. and choice allows them to make up repairs to the customer for $567.. to help pay for the labor to install it since they pay so horrible .. when they do a service call.. they will only change out a thermocouple on a water heater if that doesn’t work .. they won’t do anything else unless it’s a change out .. and choice provides the water heater .. they won’t buy anything expensive because choice won’t pay them for it.. we were charged 500 to fix corrosion on a gas pipe on a water heater .. we took pictures before and after .. they never touched a gas pipe .. that explains the bogus charges choice allows them to charge .. save your money .. replace your own stuff .. not worth it at all.. joke of a company..

So I canceled them in July and have been getting emails and calls to rejoin I never did. I usually keep my credit card locked but yesterday I was paying bills and then when I came home to buy food I put my credit card in and noticed that it was declined so I wondered why I went back to my transactions and I seen that choice home warranty had charged me $75 I called to talk about the ordeal and a refund. I’m on SSDI I get paid once a month I spoke with the representative named Iman who told me that she believed that my account has not been touched and that my policy had not been cancelled I asked her was she calling me a liar she told me no but your account has not been touched the rep you talked to was in sales so the $75 sticks she said it so nasty I called her a name and hung up called my credit card company to dispute the charges. Iman called me back I told her we have not to discuss unless it’s for refund and cancel my contract she said yes then got loud with me and said very nasty as I said before you account hasn’t been touched so the $75 sticks you will not will not get any refund I hung up. This company is terrible I’ll never recommend them to anyone since they steal money and have harassing customer service representatives.

The absolute worst home warranty company there is. Today I found out they have been charging me for the last 3 months because they said I did not cancel. I was coming up on the end of my 2nd year and I had enough of wasting money on a sub-par company that does not honor their contract. I would literally get multiple emails and phone calls regarding the end of my contract coming up. I told one of the people that had called that I did not want to renew, which I guess, according to the manager I spoke with today, was not good enough. She said since I paid yearly, that is what would not be renewed, but rather I would be billed monthly. To make matters worse, she said I should have called to confirm it was cancelled. She offered to reimburse me for the last month, but the previous 2 months she would not. This manager offered to review the policy with me because obviously she could not comprehend that I did not want to renew my policy and made it seem like this was my fault and not the incompetent employee on the phone. I pray they go out of because of their scrupulous business practices!

I filed a septic system claim with Choice Home Warranty on December 17, 2025, and the experience was one of the most frustrating customer service situations I’ve dealt with. For weeks, then months, I was repeatedly told the same thing: they were “trying to locate a technician.” Despite multiple calls and follow-ups, no technician was ever scheduled and there was never a clear timeline for when anything would actually happen.This was a septic issue, which obviously isn’t something a homeowner can wait on indefinitely. The responses never changed and there was no urgency or real progress. Eventually reimbursement was mentioned, but only after I had already waited far too long and had to take care of the issue myself.I ultimately had the work done on my own just to resolve the problem. Only after the fact did I learn their reimbursement process requires following a very specific approval procedure ahead of time — something that was never clearly explained during the claim process.After this experience I canceled my policy. A home warranty is supposed to provide peace of mind when something goes wrong, but that was not my experience here. When I actually needed help, nothing happened.If you’re considering a home warranty company, I strongly recommend doing your research and choosing someone else. Based on my experience, I would not rely on Choice Home Warranty when you actually need service.