Please read!I cannot express how predatory this business model is and to any gyms or studios who plan to use this company please avoid them. First let me break down the predatory model. When you sign up for xplor you will be using their in house payment processor called clearent. What they won’t tell you is that you will have separate contracts with both clearent and xplor even though they are functionally 1 company. They will hide this fact from you the entire sales process and make it hard to identify in the contracts. Additionally, the contract term lengths will be vastly different, in our case we had a 1 year contract with xplor but 3 year with clearent. Now once you get xplor studio you will find that it seems nice at first but breaks frequently and support is unhelpful. This caused our business to lose out on revenue and alienate customers because fitness programs were disappearing, false payments were being charged and many other issues. In the end we decided to move forward with a new product and cancelled the contract with xplor only to find out a few months later that we were still being charged by clearent because according to them we had to cancel with both clearent and xplor even though they’re the same company. Additionally when we told them we had already cancelled they threatened to set lawyers on us and then charged us additional fees which were roughly 10x the monthly charges we were falsely being charged. All in all they make their money by sucking you in with a good sales pitch and then auto drafting from your account after your account with them is cancelled. Please avoid the headache and choose someone else.

We were required to update this app because Triib made our gym switch-it’s awful. We went from a very simple app to RSVP for classes, see who was attending classes, see the workout, track out workouts and PRs. This new app is so slow and glitchy! I cannot see who was in past classes to see if my friends have already gone to class or not, I cannot see who is in a future class without signing up for that class-and that’s huge task to get to that point! Too many steps to “book” a class. Should be one button. If the time is 4pm it should take you to the 4pm or 5pm class (the upcoming class) not start you back at the beginning of the day to scroll through then possibly flip to the next day and have to start all over again because there’s no way to tell by the design which day is which. A simple white background could be “today” and a gray background could mean “not today”. The other annoying thing about the app is the active part of the app in the schedule section is only the bottom half when your scrolling for classes. The rest is taken up by wasted space of breadcrumbs. So stupid! I’m so annoyed I’m paying for this through my gym. Don’t worry they know about it but if it was up to me I would cancel this app.

The worse experience I’ve had thus far with any fitness company software I could imagine. They continually double charge customers with no explanation why, don’t take payments on time even if it’s scheduled with no explanation why, have so many bugs you wonder if they’re ever doing anything to improve the experience let alone listen to customer (businesses) complaints. They continually make my business look bad by not communicating what issues they may currently have (bugs, glitches, etc.) so we can better serve our customers. Yet they manage to take my monthly payment EARLY with no explanation. This system is the worse on the market. I tried to stick it out and support a small business.. especially being a small business owner but this has gotten out of hand!

Triib was amazing. We always received a friendly voice when we would call as issues arose with Triib. Since the switch, we have had multiple issues that go unanswered. We have 4 open help tickets, the back office shows we have ZERO gym members. Several members have been charged twice and we have had to comp 10 drop ins because we could not allow them to purchase the drop in from the new system. This company is an absolute mess and an example of what happens when a VC firm buys a good operation but has no idea how to run it. Furthermore, they believe they can maintain current levels of profit and expand their margins by outsourcing all of the support. Seek another company for your admin and financial support/reporting.