Main reasons why it’s a good app, you can get a ride wherever for 2 bucks and call it a day. However, what I don’t like is when you schedule a ride, and for some reason it’s delayed, it could take over 30 minutes for you to be picked up. When you have work, that’s simply not an option. It’s not right to wait over 30 minutes when it’s a scheduled pick up time, and let’s say you cancel it, if you cancels rides too often due to this then they limit how many you can book in a week. How’s that fair to the rider? Other than that, the app is easy to use and the drivers themselves are great people. Maybe buses should have more maintenance so it’s easier for both the drivers and rider.

The On Demand service for RTC is awesome, but really only if you live and/or work in the far Southwest of the city since that’s the only place that it operates. Booking is smooth enough and the drivers are almost always on time. The app could definitely use some additional features though, particularly to help reduce missed rides. Like an “add to calendar” function would be great, and a feature for reminder notifications. I know it’s not a ton of effort to do this manually but I think if it was built into the app, it would help a lot with missed rides.Another thing— when canceling a ride in advance, it asks for a reason why and selecting one of the prefilled reasons is required. However the only options are things like, “I was late” and “I wasn’t ready for my ride”. In my opinion, these are silly options for a ride being canceled in advance. At the very least, there should be an option to cancel in advance simply due to the rider’s plans or schedule having changed. I know “other” is an option but it’s annoying having to fill out the mandatory text field for something that I’m confident is an extremely common reason to cancel a scheduled ride.

Moved to the southwest where there is legitimately only one bus line within miles of my house and even that is always late or too early so you cant rely on apps like "transit" to get a bus on time, also only runs east to west so getting connecting lines is the only option, once i found out about rtc on demand ive never looked back, you just gotta schedule it on time cos they are very busy and booked for the next few immediate hours a lot of the time. But waking up at 7 and requesting a trip to my work about 5 miles away and luckily still in the covered area is a breeze, i am always on time and dont have to worry about connecting lines etc., and would recommend to anyone who lives in the covered area to try it out.

I love this service. It’s incredibly convenient and hopefully it can be extended to the rest of the city to help alleviate the public transit issues. My one complaint is that the drivers use Apple Maps instead of Google. I have had issues with drivers missing stops because of the inaccuracy of Apple Maps, which tends to tell the user to stop after they have passed the stop. Google Maps has no such issue.