rideRTC 4+

I thought something was fishy when the customer service representative said that she was transferring me to her manager and then that representative said the same thing. This process repeated four times until they transferred me back to the original rep who took my call. They couldn’t help me get my money back but they at least were able to reinstate my student discount so I’ll give ‘em a star for that!

UPDATED REVIEW: I'm going to assume the issue regarding having to repeatedly activate longer passes has been fixed as stated in the version notes for the last update (can't verify this since I'm no longer in Vegas), and I'm increasing my rating from 3 stars to 4. I used this app a lot to buy passes and never had any issues. Loved the convenience of showing or scanning the pass on my phone when boarding the bus. I think the app still has some room to grow, but this is more high-tech than a lot of cities' bus systems. ORIGINAL REVIEW: I like being able to buy a pass through the mobile app and just have to show it on my phone to the driver when I board a bus, but there's one part of the design that's just makes absolutely no sense. I bought a 15-day residential pass and found that the pass wouldn't stay in an active state -- I had to activate the pass every time I boarded a bus (even multiple times in one day). I called RTC customer service thinking there must be a problem with the app, but the rep checked with someone who told her that the app is working as designed. That's a really bad (and inexplicable) design. Once you activate your pass, it should stay active for the entire length of the pass.

I’ve been using this app to buy bus passes for years with little to no issues but they recently made it so u have to travel to the Bonneville Transit center just to get a residential pass which defeats the purpose of the app because I don’t have a car and need the bus to get to and from work etc. On the app it says u can buy the pass and it was just working fine a couple of days ago but I ended up having to call customer service just for them to tell me u can’t buy them online anymore, next time they should give a warning before doing this or just remove the residential option all together so people don’t almost miss work like I did