When I initially bought and downloaded the iOS Safari app, it appeared, I toggled it on and everything was fine. A few weeks ago it disappeared from Safari. The app still on my phone and appeared active but the extension, gone. I’ve deleted the app tried reinstalling it more times than I can count, each time trying something different thinking maybe it was something I had changed or did to make it disappear. But from the time it was actively working to the minute it disappeared I hadn’t changed,added, taken away, reconfigured anything in my phone. Since I can’t get a response from support or the developer, I’ve resorted to seeking help from chatGPT. No success. I had a similar situation occur back in February with the AdGuard AdBlocker iOS Safari extension. Downloaded it, it worked for several weeks, then it was gone. Weeks later it suddenly appeared and was working, then it was gone again. Support? Not at all. And I had bought the annual subscription as well. I believe this is more of an Apple situation than an app issue. It’s really disappointing.! No help, nowhere to turn, no recourse, thank you Apple.
Hi,Thank you for reaching out.To clarify a few things:1.We haven’t received any previous emails from you — not even in our junk folder. It’s possible it didn’t go through, but we’re glad you got in touch now.2.Our app is a one-time purchase — there’s no annual subscription involved. If you paid for a subscription, it was likely for a different app, such as AdGuard, which you also mentioned.3.As you suspected, the issue you’re experiencing is related to iOS/Safari, not the app itself. We’ve seen this happen occasionally, even with major extensions. The app is installed and active, but iOS fails to show the extension in Safari settings.👉 In most cases, a simple iPhone reboot will bring the extension back. Please try restarting your iPhone, then go to Settings > Safari > Extensions to check again.If that doesn’t work right away, make sure iOS is up to date, and try reinstalling the app after rebooting. These iOS bugs are rare but unfortunately outside our contro