My beloved pet day care started Gingr a few months ago. Scheduling services was much better than the previous platform used by the business. Downloading photos to keep or share, a necessity with our fur babies, took some getting used to, but then it was noticeably easier to see the photos than it was when the facility sent it individually by text. However the latest upgrade has totally demolished this capability. Every time I try to download or just share a photo, I end up with the wrong photo, usually one from a previous month (sometimes for even the wrong dog, LOL). Yes it’s a good app for the business side, but it looses one of the big of the perks that pet owners look for when boarding their pet - monitoring and then sharing the ultimate cuteness of their pet. I’ve actually considered refusing some add on services from my pet daycare/boarder, because of the loss of this feature. In honesty, I did attempt to contact the developers for a fix before writing this negative review, but the link to contact them is not working either. Sooooo, there you go!

For 2024 this app is terrible in so many ways. It looks like a very simple mobile site just wrapped. It doesn’t provide any notifications at all for a report card or photos being uploaded. An email that seems severely delayed for a report card is the only thing you get. The only two colors used is gray and white. The account setup and fill out proportion is severely lacking. Basic function isn’t a thing. I have found two bugs and reported them both to support. Which was a pain to even find contact for them. They told me talk to my trainer. Pretty sure my trainer isn’t the one that codes the app. I now can’t download any photos or videos of my dog except for the one photo it chooses every time instead I try to download something. Definitely will discuss with my trainer to find a better option than this.

The most valuable feature of an app like this is to look in on your pet via live view of kennel and play area. However, this app lacks the most basic feature of viewing any video - turning your device to see full screen. As a result, it is very hard to get a good look at how your pet is doing. To make matters worse, pinching zooms into one corner of the video, and you can’t drag to other areas. Severely limits the utility of what would otherwise be a great app. Meanwhile, that ability to go full screen and zoom is not something that must be coded from scratch. The underlying toolkits to embed video on a mobile device provide these capabilities. Can only assume that they’ve failed to make use of those capabilities.

I’ve never used an app this complicated. It’s not intuitive and it’s really messy with two much info and wordy about the differences between services. I tried to make a reservation for two days in a row. The first day with an arrival time of 10am. When you finish booking the first appt. you have an option to add other dates. Click on it and it takes you to a screen that dumps you into recurring dates or click on a grayed out tab for just another date. That’s all I wanted was one other date, but it prefilled with the same drop off time. I want to change the drop off time for the second d day. No way to do it, that I can find. To start this mess off, I had to change my password three times to get into my account. And it won’t let you use an apple generated strong password. Guess I’ll just have to call and book my reservations by phone. Or use a facility that has there own website with booking. Like Dogtopia. Get a grip, guys. Using this app is like being back in the early 2000’s.