I have been waiting for PP to create an app and so glad they finally did! This is more convenient for making reservations compared to using the website on your phone’s internet browser. Unfortunately it doesn’t have all the features of the website. If all you need to do is make, view or cancel a reservation then this app is great. You cannot view your pet’s profile, upload medical records, view webcams, or see remaining days on a day camp pass. Our dogs frequent PP so it would be great to have all these features in the app. Also, it’s very frustrating that you have to log in every time you open the app and you have to manually type your login information because it doesn’t save anything or have Face ID capability. This kind of defeats the purpose of an app. Overall, the app is fine for reservations but I’m hoping that additional features will be added so it functions like the website.

Pertaining to the app, it has improved greatly and is very good. That being said there are a couple of improvements I’d like to see. First, the developer should adjust the viewing of the cameras so the full camera angle shows up on the app. If you look at the cameras on the website with a tablet or computer, you can see more yard or pool than what the app shows. Next, if they can figure out a way for the phone reservations to show up in your app portal that would be great. Pet Paradise is pretty awesome and the people there are very busy taking care of the pets, for someone to trash the business in a review for not answering the phone is ridiculous . Maybe they should take their pet to Camp BowWow where they can get out of the yard and get lost all the time. PP has been nothing but good to us, I only wish there was another one closer to us on the Westbank.

I was able to make the reservation easy enough but the Home Screen of the app doesn’t allow you to scroll down and you can only see half the message to make a reservation. I wish I could show a screenshot because it doesn’t seem to work properly. There is also no ability to see the webcams either. It’s just a basic reservation app. I will say it is easier to make a reservation than the website. The website is terrible.

The app is great when it’s working properly! It seems every couple of months it starts glitching and doesn’t show any of my reservations. It’ll say that I “don’t currently have any reservations” even though I know I have several upcoming reservations that I have email confirmations for. When I’ve called the main number to report the issue, I was told to try uninstalling and reinstalling the app and to try using Google Chrome in our home computer to see if reservations would show. Neither worked and it still told me I didn’t have any reservations. The last time this happened a couple of months ago, it took several WEEKS for it to be fixed. I don’t understand why this continues to be an issue and why it takes WEEKS to fix when it does. Please find a permanent fix for this issue as it’s super frustrating having to call our local Pet Paradise to make sure all of my reservations are there each time it happens.