If you are looking for something special you will find it at Chico’s. If you are looking for something for everyday Chico’s will have. Chico’s clothes are not meant for just one season, they last for years and they are usually still in style and look fantastic. I have blouses that are several years old that are still being worn. You can count on the sizing to be the same usually no matter if you are shopping in one of their stores or online. Returning items is easy and you do not get charged for it. The staff at the Chico’s stores where I have shopped (Arkansas, Louisiana, and Texas) have always been friendly, helpful, professional and tell me the truth about how I look in something.

I found the app very hard to use. One minute I had 3 items in my bag, the next they disappeared. It was like I was using two apps at one time. Finding items was difficult. I love the topper I bought, but finding it after I first saw it was a chore. It never said what the minimum fee for free shipping, so I had to guess. Don’t know if I would buy on line again, however I prefer to order on line. I can’t remember the last time I bought from you in store. I remember it due to the fact the customer service was so bad. I couldn’t get anyone to even acknowledge me. My father brought me to one not far off Bell Road. Beautiful store! He wanted to see the items I was considering buying, so I kept going back and forth. It’s his money I was using for my birthday gifts. He wanted to know what he was buying. I was unable to get any help because they thought we were a couple! My father was in his 80’s at that time. I never went back to this store in Phoenix. However when I piled the close on the counter to pay for them I had more help than I needed. I have never been back. Never judge your customer! You lost me for several years and had I not noticed the topper you wouldn’t have me back.

I have been using the app for quite awhile and experienced more than five issues in the cart. Items appear not to have been added and then you have three! Another issue I had was an occurrence where it looked like the order was not placed (this happened to me three times!). I chalked it up to Black Friday overload but it happened in January too. Definitely needs to be corrected. Also, my wishlist isn’t shareable between different devices (sometimes it is easier to shop on the iPad and other times I just have my phone with me). Share-ability would be a plus. I am signed in to the same account.

This company offers discounts they don’t honor and only allow you to cancel an order five minutes after it’s been made. additionally, they charge a fee for returns. I had to play detective via customer service to learn discount codes only work 40 hours after a purchase, cannot be applied to that purchase, and orders can only be cancelled five minutes after they are placed. I also learned I would be charged a fee if I returned the items. This was my first time shopping at Chico‘s, and I expected better from a national company that heavily markets its discounts and loyalty programs. Moreover, there was absolutely no possibility that they would apply the discount or cancel my order as a courtesy when these policies are communicated nowhere on the site. Be warned that it’s all smoke and mirrors. Will not be shopping here again.