NOVEC, headquartered in Manassas, Virginia, is a not-for-profit corporation that provides electricity to customers in Fairfax, Fauquier, Loudoun, Prince William, Stafford and Clarke Counties, the City of Manassas Park and the Town of Clifton. The MyNOVEC app allows customers to pay their bill, review their energy use history, contact customer service, monitor co-op news and view power outages.
What is the point of this app if it can’t be used to report a power outage quickly? I tried reporting a power outage via the website, and the page loads some kind of sub page with a large blue spinning circle ad infinitum. I was unable to report the outage so I downloaded the iphone app despite the horrendous reviews. The app works well enough and now I can access my usage on a mobile device, but honestly why even bother to develop the app if it doesn’t provide any usage beyond or equal to the website? There should be a giant button in the app to report an outage - this will provide the company more real-time feedback. I can check my power usage from the website, so I guess this app is useless. …also if I managed to simply fail to see a “report an outage” button in the app, please let me know!
Two factor authentication
skyisblue0077
I keep seeing 2FA pin notifications every night even when I have logged out of my app. Is this a glitch or is someone trying to hack into my account? It also takes awfully long at times to log into the app.
Barely an app
MacGenius
This never should have been put up on the public App Store. When you click most things it just opens up a page in safari (which in itself is dumb because IOS apps can embed a web view). Sometimes when that happens Safari pops up a dialog suggesting you download the app! It occasionally doesn’t even open up the page related to what you were asking for. The coop should refuse to pay whoever developed this.
Decent
R4z3rsPar4d0x
People are giving NOVEC a lot of negative feedback for this app, which I get. It’s not the best. But, compared to their earlier web and iOS platforms, this is miles ahead of where they were.
Made changes to keep code base current with the latest software, to maintain good coding standards, to eliminate potential bugs, and to prepare for future projects.
Version 26.3.1
The developer, Northern Virginia Electric Cooperative, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Location
Contact Info
User Content
Identifiers
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
