My Sony CRE-E10s worked well into the recent app update. I’m on my third pair of CRE-E10’s. And I’m disappointing to find that I can no longer control them. I used to use Bose Hearphones and they were very good, but we’re discontinued. The new updates appeared great at first a little more user-friendly to change settings. I could not understand why, but it seemed like every time I tried to change the settings. I had to reconnect. It means just reconnecting. Basically I had to go through the whole set up for the hearing aids every time I want to change the volume. Or any other aspect. this essentially makes the hearing aids unusable if I’m in a meeting and I want to hear a soft spoken person and turn up the volume. It’s not possible. Something I was very used to doing with the prior app not sure what happened but something changed drastically in the new app that doesn’t allow me to maintain connection to the app. The volume still works r sound from calls and other things still work, but I’m not able to use the control lab.

I am 33 and set these up for my 84 year old grandmother. I was impressed with the initial setup however the app has several major flaws in my opinion. 1) Sony asks you to turn off Bluetooth during initial setup, but how do you reconnect the hearing aids to the app for changes after leaving the app? I do not live with my grandmother and upon returning to her house days later, the app did not reconnect to the hearing aids, even after removing and reinserting the batteries. We had to complete the initial setup again to reconfigure. 2) After choosing the “Loudness” with the red and blue bars, Sony presents “Volume.” How is Volume different than Loudness? Very confusing to go from red and blue bars to the Volume Bar. We left Loudness on 7 (1 level down from 8 default) and then on the next screen Volume was back to 8. While we like the small form factor going to look at the Bose hearing aids to see if their software is better. Sony please improve your app.

Sony CRE-C20 hearing aids are nice high quality devices but the app needs improvement. The app apparently chooses one of 6 pre-defined profiles for the left and right HA based on the results of the hearing test in each ear. The app then provides adjustments for sound balance, volume and tone. There is no way to know which profile has been selected for each ear or to adjust the applied profile to improve speech understanding in noisy environments.I would suggest incorporating the ability to apply speech understanding adjustments to the HA’s by the user once they have been set up by the app. Speech understanding in noisy environments is probably the number 1 complaint from hard of hearing people.I’ve tried the Apple Airpod-2 hearing app and it performs much better for speech, conversation and television with airpods than the Sony app with my CRE-C20’s.

Have you heard the saying that if you give enough monkeys enough typewriters and enough time that one of them will rewrite Hamlet? Thanks to Sony Hearing Control, you can be one of those monkeys!Let me explain. I have mild hearing loss. My wife thinks it’s major, or maybe she thinks our fish market has major herring cost, I’m not really sure. Regardless, I decided to drop $1K on Sony CRE-E10s to show my wife how much I value her opinion. Through trial and error I have twice proven that these devices can address my wife’s concerns in a way I can live with. Thanks to the Hearing Control app, I can’t recreate the settings that produced those beautiful tones between uses of the hearing aids. Here are the main issues with the app: It doesn’t preserve all of the settings between uses. It also doesn’t describe what the various setting options do (the fine tuning function specifically offers presets in a rotating series with absolutely no description of the effect I should expect from any of them). Nor does it provide a summary of which setting options chosen in a prior setup are operational at any given time. Thus, like one of the monkeys in the theorem, every time I bang on the keys of my Hearing Control app I have a chance to produce a masterpiece. Of course, most monkeys produce useless gibberish most of the time and so do I.Pardon me… my wife just yelled that our hose can inspire. I need to fine tune my hearing aids and ask her to repeat that.