What is new in Hello JM We have updated Hello JM to improve your experience: - Improved mobile experience o Access the most relevant services faster through quick links. o Navigate more easily with a cleaner menu structure and clearer icons. - Smarter search o Get more relevant suggestions as you search – articles, requests and FAQs. o Find what you need more quickly with better organised results. - Simpler request tracking o Check the status of your requests in a simple way. o Follow the progress of each request with more detail and clarity. - Knowledge base improvements o Browse new categories designed to help you find answers faster. o More autonomy to resolver queries, without needing to contact support. In addition to these improvements, this update includes performance optimisations and bug fixes, reinforcing our commitment to the continuous improvement of Hello JM. Update Hello JM and explore what is new.

What’s New in the iOS App – ServiceNow Yokohama Branded Landing Page A customizable welcome screen appears before login, allowing you to add your logo and deep links—like “Open a ticket”—for quicker navigation. Single‑Instance Login Users in single‑instance environments now bypass the instance selector and go directly to the login screen, streamlining access. Now Assist Context Menu Text editing is now easier: highlight text anywhere in the app and use Now Assist to refine, rewrite, or rephrase on the spot. Image Markup Tools Add annotations, drawings, highlights, and text to attachments directly in the app—available in STS, form fields, and the Activity Stream. Improved Bluetooth Keyboard Support Enhanced navigation and filtering capabilities when using Bluetooth keyboards, making the app more efficient.

Pre-configured Instance: No more manually entering the instance URL! With this update, the app will automatically configure the instance for you, making setup faster and more convenient. Update now and enjoy a smoother, more seamless experience!

Enhanced User Interface: Enjoy a more intuitive and visually appealing interface. Performance Improvements: Experience faster load times and smoother navigation. Bug Fixes: We’ve squashed some bugs to improve your overall experience. Key Features: Task Management: Create, view, and complete tasks on the go. Request Handling: Submit and track requests effortlessly. Approval Workflows: Approve or reject requests with a single tap. Download today and transform the way you work!

Hello JM now in Portuguese

This release will ensure compatibility between Hello JM mobile app and ServiceNow Platform Vancouver upgrade.

Bug fixed in this release : -Dashboards in the Agent Intune app show 'No Data Available' -In the iOS Mobile Apps, a second scroll bar can appear in the HTML fields -A searchlist ignores the previous selections after a user makes another search -From the 'Approve' function and the 'Acknowledgement' message, re-direction to the login page isn't working in iOS devices -There is an issue with platform's bookmarks in iOS -Trying to display map items with invalid latitude or longitude coordinates crashes the app