I have always had an amazing experience with Lufthansa and that’s why I keep coming back even for my leisure travel! My trip this time was from Joburg to Frankfurt arrived early hours of the morning at around 5am! It was a great flight… amazing crew! My only concern is the inflight entertainment is very cumbersome with the remote controller locked into the side of the seat and having to open and close to operate it! Of most disappointment was the treatment by the mobility assistance representative on arrival at Frankfurt. She ushered a group of us aggressively to the elevator to get a shuttle ( I requested a wheelchair because I am mobility challenged) and she said “ this is not Africa this is Germany you have to move fast”! I informed her that her remark was inappropriate and that she has no clue what disabilities we have that impair us from running to the elevator! Other members of the group ( non-African, mostly German) were in agreement with my statement! Another thing I noticed is that the little amenities bag has become sparse and lacking in the pampering items one needs on a long flight! I am a loyal Lufthansa flyer so I mention the aforementioned in good faith!

Lufthansa needs to improve by a large margin with regards to the communication The flight from India took off 2 hours late, we assumed the pilot would recover from the delays, sometimes they do catch up. Upon landing the gate at FRA, was B26 and my connecting flight to DEN was Z21, there was ample time for Lufthansa to assign a near by gate so the passengers could easily board than the endless running from one gate to other which was a mile away, (imagine families with kids and seniors). The worst part was none of the floor escalators were working - everything was under maintenance and why was there a need or another security check? All these delayed significantly. When I reached the gate after all the troubles, the flight was still there the staff told me the gate and system is closed and asked us to rebook(so easy did not care) she said the LH service is just down the corner …honestly it was a long walk again ..nothing close by and then stand in an endless queue and the staff sitting right in the entrance to the queue was so rude. After 45 min of wait, it was my turn and I was assigned a flight but waitlisted, thankfully made it and reached Denver just 2 hrs late from the original schedule. All these would have easily avoided if LH was better planned, it’s turning out to be a worst airline at least for me. I’ll have to reconsider using LH again.

One of the best airlines in the world 🌎 I been flight with Lufthansa since 2012 and no regrets at all is since my son was born in 2017 he also has the pleasure to be part of the Lufthansa family with me and over 1 year ago I bring my husband from Morocco for the first time and he was more than happy to be with Lufthansa he got the best service ever and they made him feel comfortable on his first flight outside of his country for the first time and ones again he is flight Back round trip from us to Morocco and Morocco to USA Today , what a blessing this has been for us and I have directed other friends who travel to Egypt to flight with Lufthansa and they have done it now for 7 years straight ❤️❤️❤️ god bless you all from pilots and flight attendant and all the team on each airport and country that they go will see you next time next summer will beet again ❤️❤️❤️❤️

Avoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.”If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa.