Thuisbezorgd.nl

Name: Thuisbezorgd.nl
Rating: 4.7 (8463 reviews)
Author: Takeaway.com Central Core B.V.

Order food & groceries online

Free

8.5K Ratings
Ages

13+
Years
Category

Food & Drink
Developer

Takeaway.com Central Core B.V.
Language

EN
+ 10 More
Size

285.2
MB

With the Thuisbezorgd app, you can order whatever you love, wherever you are. With a wide variety of restaurants, supermarkets and convenience stores to choose from, you can enjoy everything from burgers, pizza, pasta, sushi, salads and loads more, and get it all delivered to your door. Need some bits from the supermarket? Just open the app, choose ‘groceries’ and fill your basket. Whether it’s baby food, flowers, beer, wine, beauty products, ice cream, chocolate, milk, fruit and bread, our partners have it all. How it works: Ordering is easy. You can either pick a saved address, fill in your postcode/street name or let the app find your location automatically. You can then choose your favourite restaurant or store and select whatever you fancy. Follow your order to your doorstep: Track your order from the kitchen or store straight to your doorstep with our Food Tracker®. We'll even send you push notifications to update you about the status of your order. It usually takes 30-45 minutes to deliver your food or groceries. What you get with our app: - Quick and hassle-free ordering - Great offers and discounts - Choose to pick up your order at the restaurant or store - Re-order the same delicious meal with one tap of a button - Browse grocery stores, cuisines, offers, best-rated restaurants, nearby spots and vegetarian/halal options - Get regular updates on your order with our handy Food Tracker® - Choose from multiple payment options Order from big brands or local heroes. Thuisbezorgd has it all!

Ratings & Reviews

4.7

out of 5

8.5K Ratings

Great options, not the best service
12/15/2019

rolling_stones_luva
I’ve ordered a few times with this app and I enjoy the amount of options they have, but the service is not great. Usually I have to wait much longer for my food than what is originally indicated. I once waited over an hour longer than originally pointed out for my meal; I sent a few emails to the app’s customer service and I never received a response.Like I said, great options, but expect to wait longer than indicated for your food and don’t rely on the customer service.

Developer Response
Dear customer, Thank you for your review. We are sorry to hear you often waited longer than indicated by the restaurant. It is the restaurant's responsibility to keep you up to date regarding your order status. If you have sent us emails, perhaps the response landed in your spam folder. When you have a complaint regarding the delivery time however, we recommend you to contact the restaurant, as they are responsible for this. Kind regards, Kyana - Team Thuisbezorgd.nl
Great options, not the best service
12/15/2019

rolling_stones_luva

I’ve ordered a few times with this app and I enjoy the amount of options they have, but the service is not great. Usually I have to wait much longer for my food than what is originally indicated. I once waited over an hour longer than originally pointed out for my meal; I sent a few emails to the app’s customer service and I never received a response.Like I said, great options, but expect to wait longer than indicated for your food and don’t rely on the customer service.
Developer Response 12/16/2019
Dear customer, Thank you for your review. We are sorry to hear you often waited longer than indicated by the restaurant. It is the restaurant's responsibility to keep you up to date regarding your order status. If you have sent us emails, perhaps the response landed in your spam folder. When you have a complaint regarding the delivery time however, we recommend you to contact the restaurant, as they are responsible for this. Kind regards, Kyana - Team Thuisbezorgd.nl
Unreliable and irresponsible services
Apr 10

KYC.C
I made order at 8:45 am to be delivered to RAI Amsterdam. It took over an hour for the simple breakfast (2 sandwich and 2 coffee) to be prepared. I was hungry and needed to attend a conference session before lunch. As such, I looked at my phone regularly to track the updates. Finally after an hour, the app said my food was on the way. The app showed the deliverer near the address but not at the address. I went outside of the building and waited for ten minutes during when I looked at my phone all the time. All of a sudden, the app said order was delivered but I saw no deliverer at the location. I asked security guard who said they didn’t see anyone delivering food either. I made multiple attempt to get help from the app. No real help was given. I eventually never received my order. I asked for a refund. They refused. I asked for proof of delivery. They were not able to provide any proof. They took my money and wasted my time just like that. If I can give zero star, I’ll definitely do that. The app only cares about making money but did nothing to safeguard customer experience or the very basic of whether the goods was delivered or not. I’m in The Netherlands for a business trip. This really gave a very bad impression of the city.
Unreliable and irresponsible services
Apr 10

KYC.C

I made order at 8:45 am to be delivered to RAI Amsterdam. It took over an hour for the simple breakfast (2 sandwich and 2 coffee) to be prepared. I was hungry and needed to attend a conference session before lunch. As such, I looked at my phone regularly to track the updates. Finally after an hour, the app said my food was on the way. The app showed the deliverer near the address but not at the address. I went outside of the building and waited for ten minutes during when I looked at my phone all the time. All of a sudden, the app said order was delivered but I saw no deliverer at the location. I asked security guard who said they didn’t see anyone delivering food either. I made multiple attempt to get help from the app. No real help was given. I eventually never received my order. I asked for a refund. They refused. I asked for proof of delivery. They were not able to provide any proof. They took my money and wasted my time just like that. If I can give zero star, I’ll definitely do that. The app only cares about making money but did nothing to safeguard customer experience or the very basic of whether the goods was delivered or not. I’m in The Netherlands for a business trip. This really gave a very bad impression of the city.
Delivery Estimated Time Is Not Accurate
07/29/2019

thatsillegal
I never got to eat the food that I ordered through Thuisbezorgd because the delivery person never showed. When I called De Vegetarische Snackbar about my order, they said no one answered the door and they tried calling me. I was sitting at the door with my phone and sat there for another twenty minutes after the food was supposed to be delivered; there were also three people in the building lobby that did not see the delivery person so they must have gone to the wrong place. I have used Thuisbezorgd several times and this is the first time this has happened, but it is especially disappointing because I have missed De Vegetarische Snackbar when they have been open. After calling, De Vegetarische Snackbar offered for my cold food to be delivered in 45 minutes as their remedy with no apology and Thuisbezorgd stopped responding to me to resolve the matter. I probably won’t use them again, but hopefully they add an option to tip within the app, specifically after food is delivered.

Developer Response
Dear customer, Thank you for your message.We are sorry to hear this situation has happened. We would like to help you further with this issue. Could you send us an email describing with happened? You may send this to info@thuisbezorgd.nl. Please also provide your ordernumber, so we can find your order. Kind regards, Kyana - Team Thuisbezorgd.nl
Delivery Estimated Time Is Not Accurate
07/29/2019

thatsillegal

I never got to eat the food that I ordered through Thuisbezorgd because the delivery person never showed. When I called De Vegetarische Snackbar about my order, they said no one answered the door and they tried calling me. I was sitting at the door with my phone and sat there for another twenty minutes after the food was supposed to be delivered; there were also three people in the building lobby that did not see the delivery person so they must have gone to the wrong place. I have used Thuisbezorgd several times and this is the first time this has happened, but it is especially disappointing because I have missed De Vegetarische Snackbar when they have been open. After calling, De Vegetarische Snackbar offered for my cold food to be delivered in 45 minutes as their remedy with no apology and Thuisbezorgd stopped responding to me to resolve the matter. I probably won’t use them again, but hopefully they add an option to tip within the app, specifically after food is delivered.
Developer Response 07/31/2019
Dear customer, Thank you for your message.We are sorry to hear this situation has happened. We would like to help you further with this issue. Could you send us an email describing with happened? You may send this to info@thuisbezorgd.nl. Please also provide your ordernumber, so we can find your order. Kind regards, Kyana - Team Thuisbezorgd.nl
Food not delivered and no refund
09/28/2024

=!levani!=
I have downloaded this app in Amsterdam to get some food. Never received my products. Help center in app is useless, only bot is answering you, which can't do anything. restaurant contacted me next day and told me that they closed early and that's why they did not deliver my products (how is that even excuse?) and offered to deliver it next day. Of course I did not need those products next day afternoon. I have asked for refund and they said that I should ask for refund in app. App bot only got to the point where it would send my info to team to check what happened to my order and nothing ever happened. I lost 30€, my nerves and energy for nothing. worst delivery app experience I have ever had in any country. useless help center with dumb bot.
Food not delivered and no refund
09/28/2024

=!levani!=

I have downloaded this app in Amsterdam to get some food. Never received my products. Help center in app is useless, only bot is answering you, which can't do anything. restaurant contacted me next day and told me that they closed early and that's why they did not deliver my products (how is that even excuse?) and offered to deliver it next day. Of course I did not need those products next day afternoon. I have asked for refund and they said that I should ask for refund in app. App bot only got to the point where it would send my info to team to check what happened to my order and nothing ever happened. I lost 30€, my nerves and energy for nothing. worst delivery app experience I have ever had in any country. useless help center with dumb bot.

Your Thuisbezorgd app has a brand new look! Based on your feedback, we improved the design. It’s easier than ever to order what you want – from groceries to delicious meals. There are now more search options and filters, and we also improved the navigation speed. On top of that, we added new features like: - Loved in your area Browse the most popular categories in your neighbourhood. - Bigger menu images See what’s on offer at a glance. Like the look of something? Press ‘+’ to add it to your basket. - Your cravings, saved Your last order is saved for you, so you can come back to it anytime. There are more exciting features coming up in the near future, so make sure you update your Thuisbezorgd app regularly! Questions or tips? Contact us: iosapp@takeaway.com

Version 36.17.0

Dec 8

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content