Let me get the gripes out of the way. There was an instance where we were unable to exchange or cancel our tickets, no error message or reasoning was given - so we ate the cost. Also, we found that bus information wasn’t great. That said - this app is a must-have if you are traveling in Italy on the train system. Great for planning, reliable and timely updates on train status, can pay via Apple Pay. Truly a stress-reducing tool. We turned up at the stations usually knowing the train status and what track it was on (regional tracks are a bit tough to find in Firenze N.S.M). We skipped the lines of other tourists, trying to buy/validate tickets. Well-done Trenitalia!

I used this App and can’t believe Trenitalia hasn’t fixed important ticket purchasing issues. I used the app to buy tickets for a certain date. The Journeys section shows my departure date 1 day before the actual travel date (that is a glitch/mistake). My ticket is correct and the website has the correct Journey date and correct ticket travel date. Plus, I received a confirmation email with the tickets ( correct dates). My third booking had more errors that scared me. The website showed the correct Journey date matching the ticket date and I received the email confirming the date. The mobile app had the wrong Journey date ( 1 day early again) but this time the ticket on the app HAS THE WRONG TRAVEL DATE! Now I can not use this electronic ticket on my mobile phone because it has the wrong date ( ticket is 1 day earlier). I live in the USA so I did a mobile chat to verify my PRN was for the correct date, and it was. Your App is causing confusion and will cause your company headaches and complaints from your customers. The App is not synchronizing correctly with website. Please fix this problem or tell customers to use the website. VERY DISAPPOINTED!

The overall feature set is great, however, the app is fairly unreliable for the fundamental needs.Checking a train status will often hang before giving an ambiguous error message indicating to try again.Buying a ticket is best done in the website as searching for routes never completes. The app will spin for minutes on end after entering the start / end locations and the time without any indication of progress. Going through the website in the same connection completes almost instantly, so it’s surely an app problem rather than a connection issue. Journeys bought in the website “sometimes” synchronize with the app. I bought two in the last 2 days. One synchronized, the other did not. After manually trying to import the journey I saw the same ambiguous error message.As an engineering leader myself this smells a lot like an external dev team was tasked with the app without proper QA or accountability to the reliability of the feature set. The app is not ready to be used stand alone and the team should focus on the fundamental features, QA, and reliability.

I’ve been traveling in Italy for over a month. Nearly 30 journeys booked and taken, no issues. Those with the date problem, it’s the settings on your phone not the app. It’s telling you what time the train leaves in your home time zone you can fix that in settings. Changing tickets also a breeze, and the train status feature including platform information has been accurate sometimes with the platform information before It is on the reader board. You need to know the local names of the stations to book. Find the city you are going to on google maps. Click the little blue train icon and it will give you the correct name. For example Florence is Firenze Santa Maria Novella, Rome is Roma Centrale.