Although I am a fan of very few companies/entities/people, I am a fan of VS and the overall shopping experience. I have been a customer my entire adult life and have shopped with other brands and companies for other undergarments as well. I am a card holder and appreciate the easy of use and convenience built into the VS online shopping experience. They are a step ahead of their competitors when it comes to service, the app, and product quality/consistency.With that being said, I have a major concern or complaint, which is amplified by my previous statements... I am a woman of color and the lack of available merchandise that I would consider “nude” for me is very disappointing, especially in 2019! In fact, the lack of inclusion and representation in the actual merchandise availability as a long time customer shows Victorias Secret’s apparent lack of respect and value for me and all WOC (customers) like me. We would like and expect to purchase bras and panties for all of our needs, just like any other Caucasian woman or customers with “white/pale/fair” complexions. In my opinion and that of many women, “nude” undergarments are a basic need for any woman’s wardrobe. “Nude” for me is a “brown” color, not peachy or pinkish. I recently noticed the “Miami Tan” color option. I’ve even been told in-store by sales people that “Brown is a seasonal color. And usually only available online”. Brown skin color is not seasonal. It sticks with me all year long. And I should not have to shop with a competitor for that single need. It’s unfortunate that those in the position to make the necessary changes within VS do not recognize how something so simple, can has such a profound affect on a woman.

I don’t know what is wrong but it’s been weird and buggy for about the last 6 months. Clicking app support just takes you to VS site but no obvious button to report issues. I have the app downloaded on my iPhone. ( everything is current and updated) for a while it would sign in ok and then pushing the Victoria card account button was also seamless but it’s been a royal pain the past 6 months something always malfunctions for a while it made me put a new checking account number in every time I needed to make a payment now won’t let me edit and delete those. Today I couldn’t get signed in until I hit the “forgot password button” then it decided to sign me in before I had to go to my email and reset a password. Then I’m trying to pay my Victoria card what a hassle that also took a painfully long time to accomplish and just when I’m about to go get the physical card to call and pay by phone it decides to sign in🤬. So I came here thinking I could hit the app support button and tell them how buggy it is. But nope so I left a 1 star review about the app. If I can’t pay my bill easily I’m going to cancel the card when I have a zero balance it shouldn’t be this difficult to pay. Please VS fix the app make it easier to sign in and shop and pay our VS. credit cards. The merchandise and in store personnel are wonderful and online purchases are easy but paying your bill online in this app is an absolute nightmare recently!

It absolutely baffles me that a brand like VS has such terrible customer/user experience after so many decades in business. I’ll stick primarily reviewing to the app, which is at best cumbersome to use. Updating items within the cart is not possible, and accidentally or even intentionally put the same item in your cart… it doesn’t merge together quantities… it lists them separately so it’s hard to tell how many of an item you have and you have to click back into the item to change the quantity. This is so stupid. Want to scroll items and skim? Well if click into and click back and you go all the way back to the top. I hate the location of the back and forward down below, Im constantly clicking in the wrong spot and have to start all over. That doesn’t even get into the terrible shopping experience, like severe shortage of available basics and no in way to request in-stock notifications. They discontinue favorite bras and I can see a serious dip in quality of the panties over the last 3-4 years. After 25 years as a customer - not to mention watching my Mom shop at VS my entire life… I think I’m just about done. Give me back the VS of the 80, 90’s and 2000’s when you could count on always finding what you need, a nice variety of basic and sexy stuff, swimsuits and trendy clothes plus excellent customer service.

The app thinks it's the website - I continuously still get the pop up at the top that says "download the mobile app" even though I am on the app. When you go to your account and try to manage your credit card through the app, it only takes you to the login for the VS credit card (store card) and doesn't allow you to choose to login to the VS/PINK Mastercard account - so you cannot manage your Mastercard account thru the app. Only the store card. On both their app/site some of their items only show up under "frequently bought together" or "customers who viewed this also bought" after clicking on a different item - so it's hard to find a lot of items as they are not listed when you click on the category. I also noticed some bras are only listed under the bra catalog - which I can't figure out how to get to again but I was able to get to it one time and saw stuff I didn't see listed on their site/app. I do still like Victoria's Secret- but I miss their old stuff. They had actual clothes and not just loungewear, and they had way more variety, better collections, and alot more unique pieces.