I use the USPS app primarily for tracking any expected incoming packages and the status of packages and other parcels that I’ve sent. This includes items sent overseas. It lets me know when I can expect delivery at the destination. The USPS app helps me to use their services with confidence from my laptop or mobile device anywhere. This app lets me determine the best prices and options for shipping items. As the USPS often serves as the “last mile” carrier for the other package delivery companies, this is shown on the USPS tracking information. And it allows me to hold my mail when I’m out of town. The U.S. Postal Service and their employees are very dependable and deliver my mail and packages with professionalism and reliability. My regular neighborhood mail carrier is familiar with many of the people on her route and makes sure that delivered packages are either safety locked in the neighborhood package mailbox or brought up to my front door entrance and placed in a location not visible from the street. This is greatly appreciated as package thieves are rampant here. The USPS app lets me know the package has been delivered.

I can’t believe that for all practical purposes all you can do is track packages in this app. In today’s day and age you should be able to do everything in the app from shipping labels and scheduling a pickup to managing your mail as well as checking informed delivery, all of these things require you to be routed to the website. They haven’t made any material changes to the app since it’s launch and that’s just pathetic. At the very least if you have a USPS account you should be able to login, but I guess seeing how you can’t do anything besides track packages it doesn’t make a difference. All of the above are prime reasons why the post office lost market share to the likes of FedEx and UPS. That said the app is a necessary evil so you may as well download it seeing as it’s free. Update: several years have passed since my original review and yet nothing has substantially changed with the app. I am still disappointed overall with the lack of options with this app, yet I still consider it a necessary evil given that it’s free.Update February 2022Terrible!!! It’s unbelievable that they took a so so app and made it a horrible app in a short period of time. Now all you can do is store a tracking number in the app and when you click on it it takes you to the website…what’s the point of having an app if it’s going to take you to the website to track your package! They should either develop a real app or do away with it altogether. Either way they should get it together.

This app is always under maintenance every month you can never see the changes that they made I always have a issue with not getting my mail when I look at the app to see what mail is coming the postal workers always seem to put other people mail in my mailbox when my name is on the mailbox but I can’t get my mail they deliver when they want to or don’t deliver my mail at all they will even lie when it comes to my packages and say they couldn’t deliver it because they didn’t have access when there is nothing on the porch to prevent them from leaving it it’s frustrating when iam waiting for something to come in the mail and I never receive it I have been to the post office on multiple occasions complaining to the supervisor but nothing ever gets done the postal workers will also stuff my box with a lot of junk mail and put other mail overtop of the mailboxes because they’re too lazy to put the mail where it goes nobody should have to sort through the mail to find their mail I don’t get paid for that that’s their job this app is down for maintenance almost every week and it gets worse iam really considering deleting this app for good and just check my mail when I can also you no longer can see the mail you’re getting the next day the evening before they took that away why now when you don’t receive your mail it’s no way to check the box so they can bring the mail back to you iam constantly frustrated and I hate this app will be deleting this app because it’s pointless to have it to see your mail and never receive it

The folks at the post office were very rude upon me telling them the app showed I had mail!! The clerk told me the app was not accurate and was not helpful at all!! This is a time of hardship and struggle for mostly all right now! They assume everyone coming in to the offices are looking for a government check or handouts! I own property and was getting work done in my basement so I wasn’t at the residence at the time I had to stay with family until it was done. I went to check my mail every few days as usual but for some reason the mail carrier in my area was able to determine since I’m not there every day I shouldn’t receive my mail. Hadn’t been receiving mail for 3 months and didn’t know it and was checking my mail every other day!! When I got the app I discovered I was getting mail but not at my home. Got to the post office and was told the app is not accurate and to fill out a change of residence because they returned all my mail to sender bills and all, obviously if I’m getting bills that are on in a house I own I live there?!?! Instead of telling me I can have them hold my mail to make everything simple he continued to tell me my only option was to have a change of address even tho I told him I still lived at the residence I just was getting pipes fixed and couldn’t be there with no running water. Yes of course this office was at diplomat Fort Wayne IN. In a minority neighborhood where they look down their noses at everyone who comes in and treat everyone like poor folk!!