UPS

Name: UPS
Rating: 4.6 (719747 reviews)
Author: UPS

Ship, Track. Anytime, Anywhere

Free

720K Ratings
Ages

4+
Years
Category

Business
Developer

UPS
Language

EN
+ 18 More
Size

220.9
MB

The app is easy to learn and easier to master. Its modern, clean and responsive user experience offers game-changing functionality and gives you peace of mind with an unrivalled view into your package’s status. Happy shipping!

Ratings & Reviews

4.6

out of 5

720K Ratings

Delivery concerns!
12/28/2023

Ms. Concerned🤔
I ordered my son a nice sturdy chair for his computer table and to sit in while playing games. I thought UPS suppose to take pictures of the package once it’s delivered. I looked into the app to see if I could see a picture however it states “if I want to see the picture!” I was under the impression to tap/click on that but nothing came up. I actually did it twice still nothing happened. My main concern was they didn’t take the picture to show it was in front my door and that could’ve been a disaster because my letter on my door is covered with Xmas decoration and it could’ve been delivered at the wrong apartment number but if I was able to see the picture I would’ve known that the driver delivered it at the correct door and someone could’ve stolen it but the driver would’ve been covered by displaying a picture for me to see. Thank goodness my son was home to get it. I hope this review reach the correct person so that this information can be displayed to that driver. Thanks again for the fast delivery but I usually have packages coming pretty often. Thank you for your services! Sincerely; Claudia May
Delivery concerns!
12/28/2023

Ms. Concerned🤔

I ordered my son a nice sturdy chair for his computer table and to sit in while playing games. I thought UPS suppose to take pictures of the package once it’s delivered. I looked into the app to see if I could see a picture however it states “if I want to see the picture!” I was under the impression to tap/click on that but nothing came up. I actually did it twice still nothing happened. My main concern was they didn’t take the picture to show it was in front my door and that could’ve been a disaster because my letter on my door is covered with Xmas decoration and it could’ve been delivered at the wrong apartment number but if I was able to see the picture I would’ve known that the driver delivered it at the correct door and someone could’ve stolen it but the driver would’ve been covered by displaying a picture for me to see. Thank goodness my son was home to get it. I hope this review reach the correct person so that this information can be displayed to that driver. Thanks again for the fast delivery but I usually have packages coming pretty often. Thank you for your services! Sincerely; Claudia May
Blunders
Mar 8

TheDude112385
The app is convenient but the truck tracking is spotty and often unavailable. UPS in general can be problematic. I changed my delivery to a drop point less than a half mile from my home. It was scheduled to arrive at my home from 12-3pm. When I changed the drop point, the time changed to before 7pm. I changed the delivery spot bc I had to go to the store I changed it to at the end of the day anyway. The package did not arrive that day. Not only did it not arrive, but the drop point claims to be open until 10pm, when the actual store closes at 9pm. Even more ridiculous, I know for a fact that the route of the truck my package is/was on is extremely local, so getting my package to the new spot should not have been an issue. If the truck tracking had been functioning, I wouldn’t have had to go through any of this, as I would have gone to the truck and tipped the driver to get my package on the spot. I have done this before. I have interacted with the driver for years and he appreciates the tip. It is not an inconvenience for him at all and is an easy way for him to make a little extra money from me. I don’t know if this last blunder is the fault of UPS or the driver, but either way, it was a major inconvenience to me since it was very important that I received the package on time and there was absolutely no reason for it not showing up.
Blunders
Mar 8

TheDude112385

The app is convenient but the truck tracking is spotty and often unavailable. UPS in general can be problematic. I changed my delivery to a drop point less than a half mile from my home. It was scheduled to arrive at my home from 12-3pm. When I changed the drop point, the time changed to before 7pm. I changed the delivery spot bc I had to go to the store I changed it to at the end of the day anyway. The package did not arrive that day. Not only did it not arrive, but the drop point claims to be open until 10pm, when the actual store closes at 9pm. Even more ridiculous, I know for a fact that the route of the truck my package is/was on is extremely local, so getting my package to the new spot should not have been an issue. If the truck tracking had been functioning, I wouldn’t have had to go through any of this, as I would have gone to the truck and tipped the driver to get my package on the spot. I have done this before. I have interacted with the driver for years and he appreciates the tip. It is not an inconvenience for him at all and is an easy way for him to make a little extra money from me. I don’t know if this last blunder is the fault of UPS or the driver, but either way, it was a major inconvenience to me since it was very important that I received the package on time and there was absolutely no reason for it not showing up.
No choices and delivery times
09/10/2022

deanb 123456
I was not available for the first delivery it apparently a signature required with no other options so I wasn’t home the second delivery attempt was this morning nothing said what time they may be coming or not I was sitting in the house never heard anyone knock and missed it again now I called and was told someone would call me within an hour to see if they could make another attempt today it’s been an hour and 40 minutes with no phone call. It’s my day off and I don’t know whether they’re going to try and deliver or not again sitting wasting my time It tells you to change it click here and doesn’t let you do anything. I asked over phone as no one is usually home or only here at random why I can’t pick up at ups in rockdale. Now I’m awaiting third attempt which maybe today or Monday as no one called me back as I was told. This is the only item that has given no options other then. Signature required I can’t seem to be given an option to pick it up or know when there coming after the first attempt. I need this item and find it ridiculous it’s the only item worth a few dollars I have had signature required on in years and can seem to get the item. Why is this so difficult and why will you waste gas trying three times but charge me if you take it to be picked up Makes no sense
No choices and delivery times
09/10/2022

deanb 123456

I was not available for the first delivery it apparently a signature required with no other options so I wasn’t home the second delivery attempt was this morning nothing said what time they may be coming or not I was sitting in the house never heard anyone knock and missed it again now I called and was told someone would call me within an hour to see if they could make another attempt today it’s been an hour and 40 minutes with no phone call. It’s my day off and I don’t know whether they’re going to try and deliver or not again sitting wasting my time It tells you to change it click here and doesn’t let you do anything. I asked over phone as no one is usually home or only here at random why I can’t pick up at ups in rockdale. Now I’m awaiting third attempt which maybe today or Monday as no one called me back as I was told. This is the only item that has given no options other then. Signature required I can’t seem to be given an option to pick it up or know when there coming after the first attempt. I need this item and find it ridiculous it’s the only item worth a few dollars I have had signature required on in years and can seem to get the item. Why is this so difficult and why will you waste gas trying three times but charge me if you take it to be picked up Makes no sense
Just about useless
06/05/2023

shfdre
This app is pretty much only good for tracking packages which should be possible without an app accept for the fact that UPS's "service" has turned to junk. Delivery is rarely done without issues (late, etc.). This app is pretty much useless in fixing those problems. What little can be done to fix delivery issues with this app are now services that UPS CHARGES FOR (i.e. changing delivery date or to pick up at facility/ UPS store). I recently used the app to change delivery date of a signature-required package to a WEEK later and was charged 10 bucks to do so. That was the only option the app showed available. UPS "confirmed" that my delivery date was updated, I stayed home the day that tracking showed my package would arrive only to be notified at 6:00 PM that my package would be delivered the next day. The only option the app gave me was to AGAIN pay 10 dollars to change the delivery date. What a waste of time. I had to call and spend more time with customer service to change the package to be picked up at the nearest UPS facility. All of that, by the way, was after paying 30 dollars to "upgrade" to UPS shipping. This will be the last time I have anything shipped through UPS when I have an option. USPS would have had the package ( a DOCUMENT, BTW) in my mailbox last week. So sad that UPS has gotten so bad at shipping packages. It used to be my preferred method.
Just about useless
06/05/2023

shfdre

This app is pretty much only good for tracking packages which should be possible without an app accept for the fact that UPS's "service" has turned to junk. Delivery is rarely done without issues (late, etc.). This app is pretty much useless in fixing those problems. What little can be done to fix delivery issues with this app are now services that UPS CHARGES FOR (i.e. changing delivery date or to pick up at facility/ UPS store). I recently used the app to change delivery date of a signature-required package to a WEEK later and was charged 10 bucks to do so. That was the only option the app showed available. UPS "confirmed" that my delivery date was updated, I stayed home the day that tracking showed my package would arrive only to be notified at 6:00 PM that my package would be delivered the next day. The only option the app gave me was to AGAIN pay 10 dollars to change the delivery date. What a waste of time. I had to call and spend more time with customer service to change the package to be picked up at the nearest UPS facility. All of that, by the way, was after paying 30 dollars to "upgrade" to UPS shipping. This will be the last time I have anything shipped through UPS when I have an option. USPS would have had the package ( a DOCUMENT, BTW) in my mailbox last week. So sad that UPS has gotten so bad at shipping packages. It used to be my preferred method.

We're consistently updating our app experience, making UPS work better for you one release at a time. Check out the newest additions to the app: - Your iPhone just joined our logistics team. Schedule a pickup straight from your device. - Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress. - Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more. - Find UPS locations for drop-offs or shipping and save them for future use. - Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally. - Set delivery hold preferences to avoid missing deliveries when you're not home.

Version 10.24.1

Nov 13

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Identifiers
- Usage Data
- Diagnostics